Open Data

Paramedic Services Land Ambulance Response Time Standard

The Response Time Standard (RTS) information is a representation of land ambulance performance plans and data submitted by the City of Toronto. RTS submission timeline requirements are established by Regulation 257/00 Part VIII under the Ambulance Act.


Toronto Land Ambulance Services are required to:

  • Submit the plans to the ministry by October 31st each year for implementation the following January 1st;
  • Maintain, enforce, evaluate and, where necessary, update their plans by providing all updates to the ministry; and
  • Report annually to the ministry by March 31st each year on the response time performance achieved under the previous year’s plan including performance achieved for sudden cardiac arrest (SCA) patients.

 

Toronto Land Ambulance Communication Services are required to:

  • Establish annual response time performance plans no later than October 1st each year that sets out the percentage of times that the communication service will give notice within two minutes of the time a request is received respecting SCA patients and other patients categorized as CTAS 1;
  • Submit the plans to the ministry by October 31st each year for implementation the following January 1st;
  • Maintain, enforce, evaluate and, where necessary, update their plans by providing all updates to the ministry; and
  • Report annually to the ministry by March 31st each year on the response time performance achieved under the previous year’s plan.

 

Note: Response time is defined as the elapsed time from the point that a call for emergency ambulance response is received by an ambulance communication service to the arrival of an ambulance or other qualified first responder to the scene. This marries the response time of ambulance communication services and ambulance service providers to reflect actual response time as seen from the patient’s perspective. In cases of sudden cardiac arrest, response time will be measured from the call arriving at the dispatch centre to the arrival of a person trained and qualified to provide defibrillation.

The data is organized into two tabs; the first tab represents Land Ambulance Services performance plans and data submitted; the second tab represents Land Ambulance Communication Services performance plans and data submitted.

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