Strategy Glossary

211 Ontario 311 Toronto ABCDs Adult Day Programs Affordable Rental Housing Age-Friendly Cities Community Care Access Centres (CCAC) Community Service Hubs Consultation Workbook Elderly Persons Centres Expert Panel Guide to Good Practice Local Health Integration Networks (LHINs) Neighbourhood Program Areas Secondary Suites Senior Management Steering Committee Seniors Strategy Subcommittee Technical Working Group Toronto Long-Term Care Homes A, B, C classified homes Toronto Seniors' Forum
A three-digit phone number and website that provides information and referral to community and social services in Ontario.
A three-digit phone number and website that provides information and direct access to City services. Services are offered 24-hours a day, seven days a week and in more than 180 languages.
Agencies, Boards, Corporations and Divisions of the City of Toronto. Divisions are staff departments within the City that are accountable to the City Manager and report through City Council. Agencies, Boards and Corporations are accountable through different reporting structures. For example, Toronto Police Service is accountable to the Toronto Police Services Board. Collectively, ABCDs are also known as program areas.
Adult Day Programs are operated by Toronto Long-Term Care Homes and Services. There are three homes across the city that offer programs to seniors living in the community, allowing them to participate in social programming and connect with peers.
The City of Toronto's definition of affordable rental housing, as stated in the Official Plan, is a housing unit with rents, including utilities, at or below 100% of the Canada Mortgage and Housing Corporation (CMHC) annual Average Market Rent (AMR) for the City by unit size. Affordable rental housing developed under the federal/provincial Affordable Housing Program requires the average rent for all funded affordable units in a development be no more than 80% of AMR.
An international World Health Organization (WHO) initiative designed to improve the accessibility and inclusiveness of services in cities for people of all ages.
Community Care Access Centres connect seniors with home care and other care services in their community. There are several CCACs in Toronto. CCACs are funded by Local Health Integration Networks (LHINs) through the Ministry of Health and Long-Term Care. Application for admission into a provincially-regulated long-term care home can only be made through the CCAC, who assess eligibility, have comprehensive listings of available homes for long and short stays, and will help with the application forms.
Community Service Hubs are places where people can connect to a variety of services. Each hub has a slightly different mix of resources including health care, counselling and newcomer services.
The Consultation Workbook is a seven page workbook designed for individuals and groups to provide their input on how the City should address older adult issues.
A centre that provides services to seniors and receives funding under the Ontario Elderly Persons Centres Act.
A group of leaders and innovators in various fields related to seniors care including health and mental health, home care providers, the Ontario Senior's Secretariat, the Ministry of Health and Long-Term Care, Toronto area LHINs, universities, funding agencies, school boards, business, local hospitals and community agencies serving seniors in Toronto.
A strategic corporate statement for use by the City in order to provide equitable service to individuals of all abilities. The guide was developed in response to the Ombudsman's 2010 report, A Duty to Care.
LHINs are not-for-profit corporations, mandated to fund, plan and integrate health care services in 14 regions across Ontario. There are 5 LHINs in Toronto: Toronto Central, Central, Central East, Central West, and Mississauga-Halton.
There are currently 140 neighbourhood planning areas. These areas were developed in the mid-1990s by the Social Policy, Analysis & Research Unit of the Social Development, Finance & Administration division. The purpose of these areas is to provide government and community agencies with a better understanding of socio-economic trends at a consistent, meaningful level of geography. Neighbourhood planning areas are based on standard Census geographies and are therefore not intended to reflect historical neighbourhood boundaries.
See ABCDs.
A small market-rental unit that is typically located within a basement or attic of a single-family home. They are usually a self-contained or complete housing unit with a bathroom, kitchen, living facilities and private entrance.
Table of senior management staff from 17 ABCDs that provide services for seniors or are relevant to seniors such as Transportation Services, Toronto Public Health, Toronto Community Housing Corporation and TTC. This group, led by the Executive Director, Social Development, Finance and Administration, Chris Brillinger, oversaw the development of the Strategy.
Political subcommittee of the City's Community Development and Recreation Committee which is one of seven policy standing committees of Council. The group is led by Councillor Josh Matlow (Ward 22). From 2011 to 2012, the group was also comprised of Councillor Kristyn Wong-Tam (Ward 27) and Councillor Janet Davis (Ward 32). In 2013, the group was comprised of Councillor Josh Matlow, Councillor Jaye Robinson (Ward 25) and Councillor Ron Moeser (Ward 44).
Table of program and policy staff from over 17 ABCDs that provide services for seniors or are relevant to seniors. This group, led by Policy Development Officer, Social Development, Finance and Administration, Andrea Austen, project managed the development of the Strategy.
The Long Term Care Homes and Services division created a ranking system for their homes to grade how close to meeting design standards for accessibility each home is. The A category is for those homes closest to meeting the design standards. B and C homes have lower grades.
Formal advisory body of City Council supported by City staff from Social Development, Finance and Administration. This is the primary consultation body responsible for providing voice to age-related issues at the City.

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