For the protection of Toronto residents, City of Toronto bylaws require window safety devices be installed on rental apartment windows that do not lead to a balcony, are more than two metres above the ground and less than 1.5 metres from the unit floor. The devices must prevent any part of the window from opening more than 10 cm, the amount of space a child can crawl through.
Common area windows that do not lead to a balcony must have a guard that complies with the Ontario Building Code, if the lower sill is less than one metre (3.28 feet) above the floor.
Removal of window safety devices may result in penalties for both property managers and tenants.
What is my landlord required to do?
It is the responsibility of the landlord, building owner or property manager to install and maintain the window safety devices in good working condition. A different device, such as a permanent guard attached over the window, can be used as long as it provides the same degree of safety.
As a tenant, what am I required to do?
As a tenant, you should make sure that window safety devices are kept in place and remain fully operational. If they become damaged, report this to your landlord, building owner or property manager.
What should I do if my windows do not comply with the regulations?
If window safety devices are missing from your windows or are not in good working order, do the following:
1.Notify your building manager in writing.
2.Contact 311 by phone or email firstname.lastname@example.org
What happens to the complaint?
When a complaint is received, a Municipal Standards Officer will come and investigate.
If there is a violation, the office will issue an Order to Comply, requiring the necessary repair work to be completed within a certain period of time.