Toronto Water is responsible for all aspects of:

  • drinking water treatment and supply
  • wastewater collection and treatment
  • stormwater management

The Division's six business sections manage a large number of facilities and assets across the city, including treatment plants, pumping stations, water and sewer mains, laboratories and yards.

General Manager

Lou Di Gironimo

Staff Directory

Business Sections

ExpandCustomer & Technical Support

  • Manages customer service response, including dispatch and investigation, for water meters and service requests, such as water system leaks, low water pressure, water turn on/turn off, blocked drains, etc.
  • Administers customer service programs, such as the Basement Flooding Protection Subsidy Program and Priority Lead Water Service Replacement Program
  • Leads contract management for water and sewermain rehabilitation
  • Manages integrated technology and process control systems for Toronto Water 

ExpandDistribution & Collection

  • Inspects, maintains and repairs existing water distribution and wastewater collection systems, as well as stormwater management facilities (i.e. watermains, hydrants, sewers, catch basins, etc.)
  • Manages installation of new water and sewer service connections

ExpandEnvironment & Administration

  • Enforces the Water and Sewers Bylaws
  • Conducts laboratory testing for water quality standards
  • Manages spills and co-ordinates clean-up
  • Ensures compliance with environmental, health and safety regulations
  • Conducts purchasing to support operations
  • Leads fleet maintenance, facility management, and security and emergency response 

ExpandWastewater Treatment

  • Collects and treats wastewater (sewage) in Toronto and a portion of Peel Region
  • Manages biosolids (organic material generated by wastewater treatment), including production and disposal 

ExpandWater Infrastructure Management

  • Maintains inventories of Toronto Water’s assets, ensuring existing infrastructure has adequate capacity and is in good repair
  • Plans for future growth
  • Prepares the annual capital program for infrastructure repairs, replacement and rehabilitation
  • Protects water resources through new policies, programs, technology and environmental assessments

ExpandWater Treatment & Supply

  • Treats, transmits, stores and distributes drinking water to residents and businesses in Toronto and portions of York Region
  • Ensures compliance with provincial Drinking Water Regulations