Parks, Forestry & Recreation

Contact Customer Service

Call 3-1-1 to reach a customer service representative twenty-four hours a day, seven days a week!

Call Centre Hours

Customer service is available

  • for registration at 416-338-4386(4FUN)
  • for permits at 416-392-8188

New! Extended Hours:

  • Thursday, November 30: 7:30 a.m. - 6:30 p.m.
  • Friday, December 1: 7:30 a.m. - 6:30 p.m.
  • Monday, December 4: 7:30 a.m. - 6:30 p.m.

Regular Hours:

  • Monday - Friday, 8:30 a.m. - 4:30 p.m.

In Person Contact Hours

Contact Parks, Forestry and Recreation customer service staff in-person Monday-Friday 8:30 a.m. to 4:30 p.m. at the following locations:

Civic Centre Customer Service OfficeLocation
Toronto City Hall 100 Queen St W, 1st Floor
Etobicoke Civic Centre 399 The West Mall, 2nd Floor
North York Civic Centre 5100 Yonge St, 3rd Floor
Scarborough Civic Centre 150 Borough Dr, 5th Floor

Waiver PDF IconTo withdraw from your program you can contact a customer service representative at 416-338-4386 or print and complete the withdrawal, transfer and credit form (pdf) and email it to