Drop-ins, street outreach, emergency shelters and help to find a home.
Shelter, Support and Housing Administration
Homelessness Initiatives & Prevention Services (a unit of SSHA) manages the more than 4,600-bed shelter system in Toronto, overseeing the 52 shelter sites operated by community agencies under contract and the 10 shelter sites that are operated by City staff. There are also several motel programs for families and refugee claimants. For a list of emergency shelters click here. If you need emergency shelter, call 311 or Central Intake at 416-338-4766, 1-877-338-3398. Details of the contracted services can be seen here.
Drop-ins are low-barrier places where people who are homeless, marginally housed, and/ or socially isolated can enjoy camaraderie plus get meals, other basic services, and access a variety of social services and supports. Recognizing this, the City funds 30 drop-ins across the City, including many that have weekend hours and two programs for women that are open 24/7 year-round. For service details see the Toronto Drop-in Network website here.
Government and community services to help those experiencing homelessness in Toronto. Please call ahead to verify times of operation and other important details. If you can't find what you need, call 311 for City services or 211 for community-based services. Comments and questions welcome at firstname.lastname@example.org. Printed copies of this guide are no longer available.
Here you will find information about subsidized and affordable housing options and how to access these; what services can help you remain in your home; who to call if you are being evicted; and where to go for emergency accommodation.
Streets to Homes provides street outreach services that work to assist street-involved people to find and keep permanent housing. The Streets to Homes Assessment and Referral Centre in downtown Toronto is always open and provides clients with housing assistance, street respite and referrals to emergency shelter.
The City is working in partnership with local communities to open new and replacement shelters to relieve occupancy pressures in the system. Over the next five years, there will be up to 15 new services. Learn about new projects under development and the important role that local Community Liaison Committees play in shaping services to integrate with others in the neighbourhood to best serve all residents through program and design excellence.