Shelter, Support and Housing Administration

Homelessness Services

Drop-ins, street outreach, emergency shelters and help to find a home.

Featured Services

The front desk at the Streets to Homes Assessment and Referral Centre

Emergency Shelter Services

Homelessness Initiatives & Prevention Services (a unit of SSHA) manages the more than 4,600-bed shelter system in Toronto, overseeing the 52 shelter sites operated by community agencies under contract and the 10 shelter sites that are operated by City staff. There are also several motel programs for families and refugee claimants. For a list of emergency shelters click here. If you need emergency shelter, call 311 or Central Intake at 416-338-4766, 1-877-338-3398. Details of the contracted services can be seen here.

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For vulnerable Toronto residents, drop-ins provide essential services

Drop-ins are low-barrier places where people who are homeless, marginally housed, and/ or socially isolated can enjoy camaraderie plus get meals, other basic services, and access a variety of social services and supports. Recognizing this, the City funds 30 drop-ins across the City, including many that have weekend hours and two programs for women that are open 24/7 year-round.  For service details see the Toronto Drop-in Network website here.

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Guide to Services for People Who are Homeless

Government and community services to help those experiencing homelessness in Toronto. Please call ahead to verify times of operation and other important details. If you can't find what you need, call 311 for City services or 211 for community-based services. Comments and questions welcome at ssha@toronto.ca. Printed copies of this guide are no longer available.

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Housing Hub

Here you will find information about subsidized and affordable housing options and how to access these; what services can help you remain in your home; who to call if you are being evicted; and where to go for emergency accommodation.

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