Customer Service Standards

City Planning – Customer Service Standards

The City Planning Division is responsible for guiding and managing the growth and physical form of the city, and recommending strategies to enhance the urban environment and quality of civic life for Toronto's residents and business community. The division's services are provided through three main areas:

  • Development review, decision and implementation
  • Civic and community improvement
  • City building and policy development


Corporate Service Standards

The City's corporate online, email and telephone service standards support the delivery of exceptional, equitable and accessible customer service.