Toronto Public Health

Terms and Conditions for Toronto Public Health eCounselling Service

The Terms of Use Agreement set out below contains the terms and conditions which govern your use of the eCounselling Service (the Website). Carefully read the Terms of Use Agreement before proceeding.

Agreeing to the Terms of Use Agreement is required for further use of, and access to, the Website. When you click the "I Agree" button when entering the Website, you acknowledge having read, understood and accepted the Terms of Use Agreement. If you do not agree to the Terms of Use Agreement, you will not be able to use the Website.

Terms of Use

  1. Disclaimer
    The City of Toronto's Toronto Public Health eCounselling Service ("the Service") allows you to chat online with a public health nurse or dietitian regarding non emergency health and nutrition topics. This Service is for information and educational purposes only. It is not appropriate for crisis situations. The information provided to you does not and is not intended to provide medical advice or recommendations re: diagnosis or treatment. It is general information only.

    Users of the Service should seek the advice of a physician or other health care professional before making medical decisions or if they have questions regarding medical conditions.

    If you think you may be experiencing a medical emergency call 9-1-1 or TeleHealth Ontario at 1-866-797-0000 or visit your doctor or closest hospital emergency room.

  2. Accuracy of Information
    Every effort is made to ensure the information provided by the Service is accurate, current and reliable.

  3. Residents of Toronto
    The Service is for residents of Toronto, Ontario only. If you reside outside of Toronto we cannot provide the Service to you.

  4. Confidential Information
    If you use the Service, you may provide Toronto Public Health with personal health information. Your acceptance of these Terms and Conditions is your consent to such information being collected and used by Toronto Public Health.

    Toronto Public Health collects this information and uses it in order to respond to your inquiries and to assure quality service. Toronto Public Health is governed by privacy legislation. Our Information Practices statement is available online.

    We endeavour to protect your privacy at all times, however, communications over the internet require the use of means that are beyond the control of Toronto Public Health and may be subject to interception or loss. Therefore, Toronto Public Health cannot guarantee the security of any transmission of data across the internet.

  5. Hyperlinks
    Reponses to your inquiries may contain links to web pages created by or for organizations outside of Toronto Public Health. Access to these websites is provided solely as a convenience to you. Toronto Public Health has no control over the content of these pages and disclaims all liability associated with any reliance on such content. Access to the linked sites does not imply that Toronto Public Health approves or endorses the view, products or services provided on the linked sites. Direct any questions regarding the linked sites to the particular organization operating the site.

  6. Copyright
    You acknowledge that you do not have and will not obtain any intellectual property right in or to any information that is provided to you in connection with your use of the Service, including information that is accessed through links to third party web pages.

  7. Liability
    The City of Toronto is not responsible for and will not be liable to you or to anyone else for any damages whatsoever, including any indirect, special, incidental or consequential damages arising out of or in connection with your use or inability to use the Website, even if the City of Toronto has been advised of the possibilities of such damages.

  8. Transcripts
    The Toronto Public Health eCounselling Service is an anonymous service. Copies of transcripts cannot be provided by Toronto Public Health after the counselling session has been terminated. Clients who would like to keep a copy of their eCounselling session must make a copy themselves, by either downloading the transcript or by printing it themselves. Transcripts will not be printed for, mailed or e-mailed to clients by Toronto Public Health under any circumstances.