Building Permits

Service Levels

Toronto Building's service level standards are a key part of a broad performance measurement system. The intent of the performance measurement system is to allow the Division to set annual performance objectives, compare performance with other municipalities (e.g. Municipal Performance Measurement Program, Ontario Municipal Benchmarking Initiative), and to monitor and react to trends on an ongoing basis.

Toronto Building has grouped its service standards into two categories: Mandatory (legislated) and Other Program Service Standards.

Mandatory service standards are established by the Province through the Building Code Act, 1992 (the Act) in order to provide consistency across Ontario in the processing of Complete building permit applications and response to mandatory inspection requests.

Other service standards are goals set by the Division for the review of Incomplete applications, other service programs (e.g. Preliminary Project Review, Residential Fastrack), building information requests (e.g. Routine Disclosure, Compliance Letters) and other inspection service requests (e.g. permit-related complaints and inquiries).

A Complete permit application refers to one that is submitted with all the necessary information including proof of compliance with all applicable law.

An Incomplete building permit application is one that has not demonstrated compliance with all applicable law at the time of applications usually because it is subject to other approvals (e.g. Committee of Adjustment, Site Plan).

Mandatory Service Levels

The Province, through the Act, sets certain mandatory service standards for all Ontario municipalities to meet in providing building permit review and inspection services.

The Act contains two provisions that govern building permit applications and the time frames associated with their review.

Section 8(2) of the Act requires that the Chief Building Official issue a building permit (or a decision not to issue the permit, with reasons) when the proposed building, construction or demolition complies with the requirements of the Act, the Building Code and all applicable law. Applicable law includes other legislative requirements and approvals that must be obtained before a building permit may be issued (e.g., zoning compliance, site plan approval, Conservation Authority approval).

The second provision is found in Section 8(2.2) of the Act. This section sets out time frames in which various categories of complete building permit applications are to be reviewed and a decision is made by the Chief Building Official whether to issue or not issue the permit and, if not issuing the permit, then advise the applicant of all the reasons for the refusal.

The chart below shows the percentage of service requests that were fullfilled within the established timeframe and the service level targets for 2014.

Mandatory (Legislated) Program Service Standards   
ActivityService Standard2016 Actual Service Level2017 Target Service Level

Building Permit Review (Complete Applications)

House 10 Days

95%

95%

Small Building 15 Days
Large Building 20 Days
Complex Building 30 Days
Mandatory Inspections Buildings 2 Days 91% 95%
Signs 2 Days 95% 95%
Sign Permit Review Signs  10 Days 94% 94%

 

Other Existing Service Standards

There are no legislated turnaround times for the processing of Incomplete building permit applications, other service programs, building information requests, and other inspection service requests. However, Toronto Building has established and tracks a variety of program time frames (e.g. Preliminary Project Review, Routine Disclosure, Response to Permit Related Complaints), as shown in the table below to gauge overall plan review and inspections service level performance.

 

Other Program Service Standards
ActivityService Standard2016 Actual Service Level2017 Target Service Level
Building Permit Review (Incomplete Applications) House 10 Days

75%

75%

Small Building 15 Days
Large Building 20 Days
Complex Building 30 Days
Sign Investigation Request   2 Days 95% 95%
Preliminary Project Review House 10 Days

65%

65%

Small Building 15 Days
Large Building 20 Days
Complex Building 30 Days
Building Permit Review  - FASTRACK  Complete Application 5 Days 95% 95%
Incomplete Application 5 Days 95% 95%
Response to Permit Related Complaint   5 Days 85% 90%
Response to Construction without a Permit Non-Emergency 2 Days 78% 80%
Compliance Letter Issuance   5 Days 98% 98%
Freedom of Information Routine Disclosure 30 Days 90% 90%
Business License Zoning Review   20 Days 94% 95%
Review of Liquor License Application   10 Days 95% 95%

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