Welcome Home: A Guide to Services for Tenants

Mental Health

The services listed here can help connect you to mental health supports. You can also ask for a referral from your family doctor. Supports for mental health issues include short-term crisis response, long-term case management, support groups and social/recreational programs. If you aren’t sure which program would best suit your needs, start with one of the agencies listed under General Information and Referral to better understand your options. If you are looking for short term counselling see Counselling/Family Services.

Case management, community treatment and supportive housing for people mental health and/ or substance use issues are coordinated through a single agency called The Access Point. Be advised that there is a wait list for most services.

Drop-ins provide varying levels of support and many have health care workers who visit weekly or bi-weekly. Drop-in staff can help you with finding housing, income supports, clothing or food. Staff can also provide a supportive ear and are good advocates.

If you are in crisis and need someone to talk to, call one of the crisis numbers below, or go to a hospital emergency department.

Crisis Lines

Anishnawbe Health Mental Health Crisis Line

  • Aboriginal clients

Distress Centres of Toronto
416-408-HELP (4357)
TTY 416-408-0007

Gerstein Crisis Centre
TTY 416-929-9647

Kids Help Phone

  • Ages 20 and under

Toronto Seniors Helpline

Mon-Fri 9 am-8 pm, weekends and statutory holidays 10 am-6 pm

  • Assistance in stabilizing age-related mental health and addiction crisis

Crisis Response

Crisis response can be phone or in person response and may include brief trauma counselling, short term aftercare and referral to community services.

Crisis Outreach Service for Seniors (COSS)


  • Mobile and telephone crisis support for seniors and their caregivers

Gerstein Crisis Centre

100 Charles St E
Crisis Line 416-929-5200

  • Adults 16+ experiencing an acute mental health crisis
  • Must not be an immediate danger to themselves or others, or in need of detoxification
  • Brief stay at base facility when necessary

St. Michael’s Hospital
Psychiatric Emergency Services
30 Bond St

  • Crisis Stabilization Unit provides assessment, treatment and support for up to 72 hours
  • Accessible through emergency department

The Scarborough Hospital

  • Mobile and telephone crisis support for individuals 16+ in Scarborough and East York

York Support Services Network
1-855-310-COPE (2673)
TTY 1-866-323-7785

  • Primarily serves York Region; provides telephone support to North York.

General Information and Referral

Consumer/Survivor Information Resource Centre of Toronto
1001 Queen St W
Mon-Fri 9 am-4 pm

  • Walk-in resource centre has free literature related to mental health and addictions; books and videos related to mental health and addictions for use at the centre Information and referral to mental health and addictions services

Mental Health Helpline

  • Confidential information and referral service to mental health services and supports

The Access Point
Fax 416-499-9716
661 Yonge St 4th Fl
Toronto ON M4Y 1Z9
Mon-Fri 9 am-5 pm

  • The application form can be downloaded or completed online
  • Some providers have strict criteria (such as the number of emergency room visits in the last year) or may not provide service in your geographical area
  • A few weeks after the application has been received, a service navigator will contact you by phone and go over the form with you and advise you of the expected wait time for your preferred service
  • You may be assigned a short term case worker to assist you for six weeks to stabilize your current situation. This depends on availability and the assessment of your needs
  • If you are facing a long waiting list, the service navigator may have suggestions for you
  • If you require an interpreter, staff will arrange one for you
  • It is important that you keep your Access Point file updated and provide contact information if you change address

Support for Families and Friends of People with Mental Illness

The following resources provide counselling and education to families affected by mental illness.

Family Association for Mental Health Everywhere
268 Royal York Rd 2nd Fl

  • Resources, education and coping strategies for families where mental illness is an issue
  • Free supportive counselling in groups or one-on-one
  • Support groups are located in Scarborough, North York and Etobicoke, call or see website for details

Family Outreach and Response
233 Dundas St W Ste 501

  • Support and information and referral for friends and family of people recovering from serious mental illness

Hong Fook Mental Health Association
Family Initiative
3320 Midland Ave Ste 201 (head office)

  • Consultation, workshops and support groups for families caring for a loved one with mental illness

Mood Disorders Association of Ontario
Family Matters Peer Support and Recovery Program
36 Eglinton Ave W Ste 602

  • Provides skills, knowledge and assistance to navigate the system, make informed decisions and build strong support networks

Schizophrenia Society of Ontario

  • Counselling and support groups for families affected by mental illness

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