Data catalogue

311 Service Request Codes

The "311 Service Request Codes" dataset complements the "Customer Initiated 311 Service Requests” dataset.

  • Division - A text field listing the City division under which the service request is listed. Example: Transportation Services
  • Section - Unit - A text field listing the City division section or unit under which the service request is listed. Example: Road Operations
  • Service Request Name - A text field listing the unique titles of individual service requests. Example: Sidewalk - Snow Clearing
  • Problem Code - A text field listing the unique problem codes of individual service requests. Example: CSROSWM-11
  • Internet Self Serve - A text field indicating that the service request is either (a) currently available online, or (b) projected to be rolled out in December 2010. Example: a) yes b) roll out Dec 2010


The dataset outlines the unique problem codes on customer initiated service requests received by 311 Toronto.

  • This data represents a small sample of overall City services.
    • All service requests represents only 25% of all contact with 311 and this data is a subset of this 25%.

    • This data represents service orders in only 5 of 45 divisions and not even all of the services requests in those 5 divisions ( in some cases only 40%).

  • be represThe number and location of service orders will not entative of the full range of services provided by the City.
  • Urban form and the types of service requests captured in the data will impact any geographic summary of results - for example some types of service requests (like curb side garbage collection) will be skewed towards those areas in the city that have mostly houses as opposed to apartments.
  • This data represents only one month (October 7th - November 7th) and there can be seasonal variations in some service order types.
  • The age of infrastructure in different parts of the City can influence results (for example water main breaks).
  • This data represents the ”initiation of a request for service” from the customer's perspective. However, during the request fulfillment process it could be determined that the customer's request may not be valid. For instance, a customer may request tree trimming, however during the fulfillment process it may be determined that the tree is on private property and therefore not the responsibility of the City.


Data download

Back to: City government