Information for Operators

Our Operators' page gives providers of early learning and child care programs access to funding opportunities, policies and guidelines, supports for children with special needs, online services, training and more.

What's New

ExpandChild Care Hygiene Policies Launch

Toronto Children's Services has launched Infection Prevention and Control policies and procedures for child care operators in the City of Toronto. These policies and procedures are to be used as a guiding framework for operators to write their own documents unique to their own location, processes and activities.

Children's Services has collaborated with Toronto Public Health (TPH) to ensure their policies and procedures follow the best practices of TPH's Guidance Document, Infection Prevention and Control in Child Care Centres, 2017 Edition.

ExpandAnnual Reporting Requirements for Summer Day Programs

Service providers in receipt of funding for summer day programs are on a three-year budget cycle and not required to submit a budget for 2017. However, in order to remain eligible for funding in 2017, operators must submit information to their Children's Services Consultant on their planned service levels for 2017. The information is due by May 12, 2017. Please refer to the 2016 Budget Guidelines for Summer Day Programs and 2016 Budget Package for Summer Day Programs for more details.

ExpandBefore and After School Programs: Kindergarten - Grade 6

Recent regulatory changes have created a new duty for school boards to ensure that before and after school programs are provided where there is demand and viability, starting in September 2017. This duty applies to children in kindergarten to grade six. Policies and guidelines for school boards were released in January 2017.

Toronto Children's Services is working closely with school boards and consulting with operators to plan for these programs. More information will be available as the 2017-18 school year approaches.

ExpandBefore and After School Quality Assessment Measure

After two years of community consultation and development, we are pleased to share with you the revised Before & After School Early Learning and Care Assessment for Quality Improvement / Avant et Après l’École Évaluation des services de garde et d’apprentissagede la petite enfance aux fins d’amélioration de la qualité. The revised document better reflects the type of licensed before & after school programs we find across Toronto.

Effective 2017, this revised quality measure will also be used for Kindergarten Before & After School Programs. In previous years, the Preschool section of the Assessment for Quality Improvement (AQI) was used to assess these programs for quality.

Visit our Assessment for Quality Improvement page to view the program expectations for high quality child care.

ExpandEvery Child Belongs, Special Needs Resource - Service Request System, Oct 3, 2016

We are making requests for Special Needs Resource services quick and easy through Operator's Online Services.

By selecting the Special Needs – Service Request tab the child care program will be able to make a direct request for service from the assigned Special Needs Resource staff.

The request for service can be made for an individual consultation (child specific), program consultation, or training consultation in relation to special needs resource support.

If you need more information about how to navigate this system please see the Special Needs Resource Service Request System User Guide, watch the demonstration video or contact us at

ExpandRevised Procedure for Serious Occurrence Reporting - effective Oct 1, 2016

Effective October 1, 2016 licensed child care operators will no longer be required to report serious occurrences to the City of Toronto’s Serious Occurrence line. This streamlined reporting process aligns with the Child Care Early Years Act (CCEYA).

Effective August 29th, 2016 the CCEYA Serious Occurrence types changed.  The CCEYA guidelines can be found at

All Serious Occurrence reports will automatically be forwarded to Children's Services staff when entered into the Child Care Licensing System. District Consultants will follow up with operators as necessary.

City-funded Family Support programs, Summer Day Programs and After School Recreation and Care Programs (ARC) will continue to report Serious Incidents directly to Children's Services Incident line at 416-397-7359. Please direct any questions to your Children's Services Consultant.

ExpandOntario introduces new regulation to ban waitlist fees, effective Sep 1, 2016

Effective September 1, 2016  licensed child care centres and home child care agencies can no longer charge a fee or require a deposit to join a child care waitlist.

Licensed child care providers will also be required to:

  • develop a public waitlist policy that clearly explains how children on a waitlist are offered admission. 
  • ensure waitlist status is made available to families, in a manner that protects the confidentiality of their personal information.

Read the Province's news release.

ExpandCheck out the Webinars on Quality!

YouTube thumbnailTo help support the journey of quality improvement, a series of webinarssérie de webinaires has been created specifically for Frontline Educators, Operators and Boards of Directors. These tools are designed to support all centres and municipalities using the Assessment for Quality Improvement (AQI). This webinar series outlines the importance of quality early learning programs and how the AQI can be used as a resource to support quality. Watch out for our next series in the coming months!