Services for Seniors in Toronto

Elder Abuse

Elder abuse is often hard to detect because the victim is easily controlled, isolated or confused. The person causing the harm may be someone close to the victim, or a caregiver the person depends on for daily living. Sometimes criminals design scams to target older people. The abuse can be financial, physical or emotional. Victims of abuse may not know where to go for help, may be ashamed, confused, isolated, or afraid to report what is happening.

Signs of abuse may include:
• Unexplained signs of injury, such as broken bones or bruises
• Untreated physical problems
• Marks from restraints
• Weight loss, dehydration or malnourishment
• Bruising or bleeding around genital area
• Fear of answering questions especially around specific people
• Social withdrawal
• Agitation
• Unsafe or unsanitary living conditions
• Unexplained large bank withdrawals
• Missing cash and valuables
• Questionable changes to power of attorney, insurance, wills, titles of property

If you suspect abuse, speak to the person about whom you are concerned. Remember that this is a sensitive issue and he or she may be feeling very vulnerable and perhaps ashamed. Encourage him or her to report the abuse and offer to assist. If you suspect abuse or neglect and feel the situation requires investigation although you are not able to speak directly to the person, here are your options:

• If you suspect neglect or financial abuse contact the Investigations Unit at the Office of the Public Guardian and Trustee at 416-327-6348

• If you are concerned about the individual’s physical or mental state or housing conditions contact the Toronto Seniors HelpLine at 416-217-2077.The team will make a visit but will not share details due to privacy requirements

• You can also contact the Toronto Police Service, 416-808-2222 or contact the Elder Abuse Coordinator, 416-808-0130. More information about elder abuse can be found on the TPS website at

• For counselling services that support seniors who are coping with abuse, call Family Service Toronto at 416-595-9230. See more info about counselling services for seniors.

Crisis & Emergency

Dial 9-1-1 in the case of an emergency.

Seniors Safety Line
Ontario Network for the Prevention of Elder Abuse
Toll free 1-866-299-1011
• 24/7 hotline to assist abused and at-risk seniors
• Service available in more than 150 languages

Distress Centre
416-408-HELP (4357)
• If you or someone you know needs support

Information & Referral

211 Toronto
Findhelp Information Services
211 Toll free
TTY Toll free 1-888-340-1001
• Information about community programs and social services

Seniors’ Infoline
Toll free 1-866-299-1011
• Referral to community resources


Find more information about counselling services.

Family Service Toronto
355 Church St
• The Seniors and Caregivers Support Service Unit provides social work services to older people and caregivers
• Operates Pat’s Place, a safe bachelor apartment for seniors 60+ who are being abused by family members
• Short-term stays of up to 60 days

Legal Advice

Advocacy Centre for the Elderly
2 Carlton St Ste 701
• Community based legal centre providing free legal services to low-income seniors 60+
• Phone for information or referral to a lawyer
• If the office is closed and you require urgent legal advice, you may contact the Lawyer Referral Service at 416-947-3330

Reporting Abuse

Toronto Police Service
416-808-2222 (non-emergency number)
416-808-0130 (Elder Abuse Co-ordinator)
• Police will investigate and lay charges where appropriate

Crime Stoppers
416-222-TIPS (8477)
Toll free 1-800-222-TIPS (8477)
• Report abuse anonymously

Ministry of the Attorney General
Office of the Public Guardian and Trustee
TTY 416-314-2687
Toll free 1-800-366-0335
595 Bay St Ste 800
• Report a situation involving an adult whom you believe to be mentally incapable and suffering, or at risk of suffering, serious harm

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