Toronto Islands & Ferries

Buying Online Ferry Tickets

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Notice of Collection: The personal information collected in accordance with this form is collected under the authority of the City of Toronto Act, 2006, S.O. 2006, Chapter 11, Schedule A, s. 6, 7 and 8. The information is used for payment or reimbursement of fees for online ferry tickets or passes; aggregate statistical reporting, contacting clients regarding online ticketing changes and email notifications and receipt transactions. Questions about this collection can be directed to: Manager of Customer Service - Parks, Forestry & Recreation, Toronto City Hall, 100 Queen Street, W, 1st Floor, Toronto, Ontario, M5H 2N2 or by phone at 416-392-1902.

Frequently Asked Questions

ExpandHow do I use an online ticket?

When you purchase online tickets, you have the option to print one combined ticket or individual tickets (i.e., one ticket for each individual). Once you have successfully completed the purchase, you will see the ticket(s) and receipt once payment is complete. You will also receive an Order Confirmation Email. Download your ticket(s) and receipt(s) by clicking the file link "Ticket.pdf" or "Receipt.pdf". Print your ticket(s) before arriving at the ferry docks.

When you arrive at the Ferry docks, have your ticket scanned at a booth before entry. Online tickets are only accepted for boarding after 7:45 am.

ExpandWhat is the difference between a “Combined Ticket” and an “Individual Ticket”?

Combined Tickets are for families or groups who are all planning to arrive and enter the ferry terminal as a group. Combined Tickets can speed up your boarding process but your entire group must enter the ferry terminal together when the ticket is redeemed at the ticket booth.

If you are planning to distribute the tickets to individual members of your party or to use the tickets on different dates or times, you should select "Individual Tickets" during the order process. 

ExpandI am not able to print my ticket. What can I do?

You can do the following checks:

  • Check your printer to make sure it is working
  • Check your computer to ensure that your "pop up" settings are not blocking you from seeing the ticket

If the problem is not printer or computer related, you can use your smart phone to show a copy of the ticket purchase confirmation email and your receipt at the ferry docks. If you are able to print your receipt, do so and present it at the ferry docks.

ExpandI didn’t receive the email with my tickets. What do I do?

You can do the following checks:

  • Check your junk mail folder in your email account
  • Search your mailbox for “order confirmation”

If you do not receive the ticket order confirmation email, you may have made an error entering your email address or there may have been a problem with the email transmission. The ticket order confirmation email can be sent again and the email address corrected by Customer Service.

If your credit card was charged and, due to an online ticketing system error, you did not receive your ticket order confirmation email, a refund may be requested through Customer Service.

In either situation, please call Customer Service (416) 392-8188 (select option 4) during business hours Monday to Friday 8:30 am to 4 pm or send an email to parks@toronto.ca with the Subject line "Online Ferry Ticket Issue" indicating the date & time of purchase, the email account used for the purchase, and the last four digits of your credit card.

 

ExpandWhat is your refund policy?

In accordance with City of Toronto by-laws, there is a "no refund" policy. Note: Online tickets are transferrable.

If you encounter an error related to the online ticketing system, an adjusting entry may be required to correct the system error. Please call Customer Service (416) 392-8188 (select option 4) during business hours Monday to Friday 8:30 am to 4 pm or send an email to parks@toronto.ca with the Subject line "Online Ferry Ticket Issue" indicating the date & time of purchase, the email account used for the purchase, and the last four digits of your credit card.

ExpandHow can I check the status of my ticket(s) bought online?

You should receive an email confirmation with your tickets when you place your order. You can check the status of your tickets by calling Customer Service (416) 392-8188 (select option 4). You will need the order number OR the purchase date, email used for purchase and the last four digits of the credit card.

ExpandCan I get a refund on my unused tickets?

In accordance with City of Toronto by-laws, there is a "no refund" policy. However, if you encounter a system error with the online ticketing site, an adjusting entry or refund may be required to correct the system error. Note: Online tickets are transferrable. 

ExpandCan I buy a vehicle ticket for the ferries online?

No. Only emergency and commercial service vehicles (e.g., utility, delivery, construction, etc.) that are properly identified are issued a vehicle permit ticket and allowed passage to the Toronto Islands. You can only purchase vehicle tickets at the Ferry Terminal - Traffic Office / Booth 1.

ExpandI need help with my online Ferry ticket order.

Please call Customer Service at 416-392-8188 (select option 4) Monday to Friday 8:30 am to 4 pm or email parks@toronto.ca with the Subject line: "Online Ferry Ticket Issue & your name". If relevant, include your order number OR the purchase date, last four digits of your credit card and email used for purchase.