City of Toronto

Our service standards

The City Clerk's Office is committed to providing services of the highest quality for all people.

Customer Service Standards

In each service area, we are committed to achieving the highest standards in terms of accuracy, timeliness, legislative compliance, accessibility, fairness and professionalism. Learn more.

Providing services to people with disabilities

We provide services in a way that respects the dignity and independence of people with disabilities. We give people with disabilities the same opportunity to access our services in the same place, and in a similar way as others. Learn more.

Complaints policy and procedure

We have procedures for receiving and handling complaints from people dissatisfied with service, actions or lack of action by a City Clerk's Office business unit or staff member. Submitted complaints are reviewed promptly and we make every effort to resolve them as quickly as possible. Learn more.

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