Toronto Water responds to the interests of residential and business customers, working responsibly to protect a precious resource. Complying with legislation, staff test and transmit safe, clean drinking water, treat wastewater, maintain water distribution and collection systems, manage stormwater, maintain physical assets, oversee revenue management and employ quality assurance. The services provided by Toronto Water fall under three main areas:
- water treatment and supply
- wastewater collection and treatment
- stormwater management
Corporate Service Standards
The City's corporate online, email and telephone service standards support the delivery of exceptional, equitable and accessible customer service.