Revenue Services


Providing services to people with disabilities

Accessible Customer Service

 In August 2009, to affirm and strengthen the City's commitment to become barrier free, City Council adopted the Statement of Commitment to Creating an Accessible City which is consistent with the principles and standards created under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). This corporate policy statement guides the City in providing accessible services, programs and facilities, accessible information and communications, employment, and for ensuring that buildings, structures and premises meet the standards set for serving people with disabilities.

Accessible Customer Service is the first standard under the AODA. The other standards include:

  • Information and Communications
  • Employment
  • Built Environment
  • Transportation

As these future standards go into effect, the City's Statement of Commitment will include additional policy components which elaborate on the City's dedication to the areas identified by the AODA.

The Statement of Commitment and the Accessible Customer Service policy are available upon request. Please call 311 to obtain a copy.


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