Customer Service Standards

Children's Services – Customer Service Standards

The Children's Services division is the service system manager of child care in the City of Toronto. In partnership with the community, the division promotes equitable access to high quality care for children and support for families and caregivers. An integrated approach to planning and management ensures that services to children promote early learning and development, respond to families' needs and choices and respect the diversity of Toronto’s communities. Key services are delivered through the channels of child care delivery and child care service system management.


Corporate Service Standards

The City's corporate online, email and telephone service standards support the delivery of exceptional, equitable and accessible customer service.




Service Standard
Acknowledged within two business days.


Criteria visit scores

Service Standard
Posted on the Children's Services website within ten business days of the visit.


Service Complaint

Service Standard
Follow-up and/or investigation about a municipal Child Care Centre starts within 24 hours of receipt of the complaint.