Customer Service Standards

Toronto Public Service

The mission of the Toronto Public Service and its 34,664 members is to serve our great city. The Toronto Public Service fosters a corporate culture that sets the highest standard of integrity, professionalism and ethical behaviour.

The Toronto Public Service By-law codifies values upheld by members of the public service. Members of the Toronto Public Service will:

  • Serve the public well
  • Serve Council well and/ or their Board well
  • Act with integrity
  • Maintain political neutrality
  • Uphold Toronto's motto – Diversity Our Strength
  • Use City property, services, and resources responsibly
  • Apply judgement and discretion
  • Serve the Public Service well

Toronto is Canada's largest city and sixth largest government, and home to a diverse population of about 2.8 million people. It is a global centre for business, finance, arts and culture and is consistently ranked one of the world's most livable cities.

The Toronto Public Service operates within a framework of service, stewardship and commitment.


We serve individuals, communities and the city as a whole; as well we service City Council in fulfilling its mandate. We do this by:

  • Planning for improvement
  • Doing the right things at fair cost
  • Adapting and innovating to meet changing needs
  • Balancing and protecting the needs of individuals and communities
  • Providing Council with sound public policy options and advice


  • We use resources wisely to maintain and create a livable city for future generations
  • We balance the economic, social and environmental needs of the city


  • We serve the public with skill, knowledge and respect
  • We are responsible and accountable
  • We value each other
  • We value diversity, creativity, participation and fairness