Customer Service Standards

Toronto Building – Customer Service Standards

Toronto Building's mission is to enhance the quality of life in the City of Toronto for all residents, businesses and visitors, through superior services delivered with professionalism, honesty and integrity while enhancing and beautifying communities where people live, work and play. As stewards of Toronto's built environment, the division ensures that the construction, renovation and demolition of buildings achieves the health, safety, accessibility, conservation and environmental provisions of the Building Code Act and other applicable law. Toronto Building champions the understanding and application of building regulations supporting innovation and creation of safe building standards and requirements. The division provides excellence in City services through innovative leadership, responding to all members of the public, the development community, other city programs, agencies and City Council. The division's services are provided through two main areas:

  • Building Permission and Information
  • Building Inspections


Corporate Service Standards

The City's corporate online, email and telephone service standards support the delivery of exceptional, equitable and accessible customer service.



Review Plan and Issue Permit

Complete Applications

  • House - 10 days
  • Small Building - 15 days
  • Large Building - 20 days
  • Complex Building - 30 days

Fastrack Applications for Small Residential Projects

  • 5 days