Complaints & Compliments About City Services

Complaint Process

Do you have a complaint regarding a City of Toronto Security Guard or Contract Security Guard at a facility?


Complaints regarding Security Guards or a City of Toronto Corporate Security Employee

Two processes exist for making a formal complaint about any Security Guard. Submit complaint to:

  1. the Director, Corporate Security, City of Toronto; or
  2. the Private Security and Investigative Services Branch, Ministry of Community Safety and Correctional Services.

Filing a Complaint with the Director, Corporate Security, City of Toronto
Any member of the public or City of Toronto employee can file a written complaint with the Director, Corporate Security which will be promptly and properly investigated.

All complaints are to be sent, in writing to:

Director, Corporate Security
Corporate Security, City of Toronto
7th Floor, Metro Hall
55 John Street, Toronto, ON M5V 3C6

Filing a Complaint with the Private Security and Investigative Services Branch, Ministry of Community Safety and Correctional Services
Under the “Private Security And Investigative Services Act”, 2007, a member of the public may file a formal complaint about the conduct of a security guard, private investigator or a licensed security business. The Ministry provides a Public Complaint Form that details which information must be included.

http://www.mcscs.jus.gov.on.ca/english/PSIS/PublicComplaints/PSIS_complaints.html

There are three ways to submit a complaint to the Ministry:

BY MAIL:
The Registrar/Director
Private Security and Investigative Services Branch 
Ministry of Community Safety and Correctional Services
25 Grosvenor Street, 12th Floor
Toronto, ON
M7A 1Y6

BY FAX:
416-212-1603

BY EMAIL:
Scan the completed and signed form, and email to: PSIS.PrivateSecurity@ontario.ca

Complaints regarding a City of Toronto Security Policy or Procedure

Internal or external complaints made about any security issue in general should be addressed to:

Director, Corporate Security
Corporate Security, City of Toronto
7th Floor, Metro Hall
55 John Street, Toronto, ON M5V 3C6