311 - Toronto at your Service

311 provides residents, businesses and visitors with easy access to non-emergency City services, programs and information 24 hours a day, seven days a week. 311 can offer assistance in more than 180 languages.

Submit a Service Request

Waste Collection

Request pick up of hazardous waste and report such garbage-related issues as Recycling or Green bin not collected.


Order, exchange or report damage to a City-issued Green, Garbage or Recycling bin.

Graffiti & Litter

Report an overflowing litter bin, graffiti or litter on a sidewalk or boulevard.


Report pothole, road or sidewalk damage, as well as road related issues that present a significant safety risk.


Report water-related issues, including requests to turn water off and on to your property.

Trees & Animals

Report a dead animal or request planning, pruning or removal of a tree.

Property Issues

Report issues involving private property misuse or property standards, including lack of maintenance.

Complaints & Comments

Make an accessibility complaint about a City program or service. Or make a compliment or suggestion about 311 service or staff.

Track an Existing Service Request

Enter the reference number that you received from 311 and click 'GO' to check the status of your service request.

Search the 311 Information Knowledge Base