City of Toronto

Special Services for Voters

Appoint a Proxy Voter

If you are unable to vote for any reason, on any of the available voting days, you may appoint a proxy to vote on your behalf by completing a proxy appointment form. Voting Proxy Appointment forms can be picked up and certified at one of the City Clerk's Office locations during an election year from the close of nominations until election day.

Your proxy must be someone who is an eligible elector in the City of Toronto, and who you trust to vote in accordance with your wishes. A person may act as a voting proxy for one person who is not a family member; or may vote on behalf of  any/all immediate family members. Immediate family members are your spouse, sibling, parent, child, grandparent and grandchild. 

NOTE: A person acting as executor or trustee or in any other representative capacity is still required to obtain a proxy certificate.

For more information you may consult section 44 of the Municipal Elections Act, 1996.


Curbside Voting

If you are physically unable to go inside the voting place, you can request to have your ballot brought to your vehicle, outside of the building or to another area within the voting place. A friend or support person will need to go inside the voting place to let the election officials know that you require curbside voting.

Where a voting place is situated in a multi-residential building, the boundaries do not include any residences on the property. 

For additional information about curbside voting you can call 416-338-1111.


Ballot Transfer

If an elector requires the use of a Voter Assist Terminal (VAT) and one is not located at their designated voting place on Election Day, the voter can request to have their ballot transferred to the VAT voting place in their ward.


Personal Assistance to Voters

As outlined in the City Clerk’s customer service standards, all election officials are required to take mandatory customer service training and each is provided with the Accessible Customer Service Etiquette Guide.  Election officials are also trained to interact with people with disabilities who are accompanied by either a support person or a service animal. 

If you require assistance, inside the voting place you may bring a friend along or ask an election official for assistance. Your friend may go behind the voting screen with you however they must first state an oral declaration and may only act as a friend once, except in nursing homes, or for family members.


Transportation to Voting Places

Registered users of Wheel-Trans are encouraged to book their trips early as demands may be high on election day.  You can also call your local candidate to see if they can provide transportation to your voting place. 


Accessible Voting Equipment

The Voter Assist Terminal (VAT) is a ballot-marking device that allows voters with disabilities and other special needs to mark their ballot privately and independently. The features include a touch screen, an audio component, a Braille key pad, a Sip/Puff tube device, a Rocker Paddle/Foot Switch and zoom features to adjust font sizes and colour contrast. Find out more about the VAT.  


Accessibility Services

  • Learn more about the City Clerk's commitment to making elections accessible.
  • If you require TTY services you can receive all information relating to the election by calling the 311 Toronto TTY line at 416-338-0889


Dedicated accessibility telephone line and email

A dedicated telephone line and email is available for you to address any questions, comments or concerns you may have throughout the election:


Phone:     416-338-1111 press 6

TTY:          416-338-0889



Translated Materials and Language Services

If you require assistance in another language:

  • Key Election information is also available in English and additional languages on our website in October of an election year.
  • If you require assistance in a language that is not listed here, please call 311 for greater access to over-the-phone interpretation in more than 180 languages.
  • Although we do try to place voting place staff with second language skills in areas where they will be most helpful, we do not provide specific translation services on advance vote or election day. You may ask anyone who is not a candidate or a scrutineer to act as an interpreter for you. They must complete an oral declaration that they will faithfully translate any communication between you and the election officials. Interpreters may not go behind the voting screen with you or assist you in voting.



If you are a student and consider your "home" to be the place where you live when you are not attending school, which means you plan on returning there, then you are eligible to vote in both your "home" municipality and in the municipality where you currently live while attending school. If you are a student attending school in another city, please check with the City Clerk of that municipality to find out what your voting options are.

As a student and a resident of the City of Toronto, if you are unable to vote in the City of Toronto Election, you may appoint another elector as Proxy to vote on your behalf.  Find out more about appointing a Proxy.


Taking Time off to Vote

You are entitled to have three hours in which to vote on voting day. If your job requires you to work hours that would not give you a three hour period in which to vote, you are allowed to be absent from your job for enough time to give you that three hour period. 

Note: This does not mean that you are entitled to take three hours off of work.

Voting hours are normally from 10 a.m. to 8 p.m. If your working hours are from 10 a.m. to 6 p.m., you could be entitled to leave one hour early so that you would have from 5 p.m. to 8 p.m. to vote.

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