Please select a category to learn more about MyWaterToronto.
What you need to log onto MyWaterToronto.
Similar to online banking, we ask for this information to protect your privacy and to make it difficult for anyone but you to access your account. The fields used to log on are also the same fields used to log onto the Utility Account Lookup, which is another City of Toronto tool that allows you to view your utility account information online. There is a link to the Utility Account Lookup in MyWaterToronto. By using the same log on fields, you can access both tools at the same time.
- You must have Internet Explorer version 10, Chrome or Firefox in order to use this tool.
- Please check that you are entering the correct information during the log on process.
- You must have an automated water meter in order to take advantage of MyWaterToronto. If you do not have an automated meter, please contact the meter office assigned to your ward to book an installation appointment.
How water use is calculated, how to determine if you might have a leak, and more.
Water use is based on readings from your automated water meter, which sends water use data directly to the City for water meter reading and billing purposes. Small, residential meters send water use data directly to the City every six hours, whereas large accounts that use more water (i.e. commercial, multi-residential) send water meter readings to the City every hour.
The average household uses approximately 765 litres of water per day, which equals 0.765 cubic meters (m3). (Census Canada defines the average home as containing three people.)
If you are using more than this amount and have an unexplained increase in your water use, you may have a leak in your private plumbing system. You may also wish to look at your water use behaviour, as well as the appliances and fixtures in your home. Get tips on how to save water at work, home and in the garden.
If you have a leak in your system, you will see your water use increase and remain elevated until the leak is fixed. If you suspect that you have a leak, you can check by turning off your indoor and outdoor water use, and looking at the face of your water meter. If the small red triangle is turning, this means that you are continuing to use water and likely have a leak. Visit our website for more tips to check for leaks.
If a staff person visits your home to conduct maintenance on your water meter, you may see a sudden, irregular spike or gap in your water use. The large one-time spike is caused by the transmitter being programmed during the maintenance process. Water use should return to normal the next day. This is not cause for concern and will not affect your utility bill.
How to view different time periods, add in details such as temperature and precipitation, and more.
If you have more than one water meter at an address, you can select what meter to view by using the drop down menu under “Meter”.
There are four ways to change the timeframe. Use the:
- drop down menu under “Interval Type”;
- calendar button to choose a date;
- arrows on either side of the graph; or,
- + or – button to zoom in or out of a period.
Data on your water use has been loaded into the system as of January 1, 2015. This means that data before this date is not available. This will be indicated by a red line. If your automated water meter was installed after January 1, 2015, data will be available starting the date of installation.
This is the first water meter reading that has been loaded into the new online water use tool. In most cases, data was loaded starting January 1, 2015. If your meter was installed after this date, your date of installation will be the “First Reading Date”.
Most water meters only receive information four times a day. For this reason, in order to have meaningful information, data is uploaded to the system every 24 hours, causing a one day delay. If you are looking for information on today’s water use, please visit the tool again tomorrow.
Yes. To turn the information off or on, click the “Chart Option” button to the right of the graph, and remove or check the display button for temperature or precipitation.
To see the exact temperatures shown in the graph, hover over the red connecting dots to see the information. You can also view the exact temperature and amount of precipitation by date in the chart below the graph.
The data is based on information from Environment Canada. The outside temperature is based on the average outside temperate for that day, while precipitation is based on total precipitation.
Yes. You can export the information in the chart by clicking on the Excel icon located at the top of the chart.
Your comments and suggestions are welcome and will assist us in continuously improving MyWaterToronto. Please email firstname.lastname@example.org with your feedback.
For specific inquiries regarding your utility account or bill, please contact 311.