Customer Service Standards

Court Services – Customer Service Standards

The Court Services Division provides administrative and courtroom support services to the public and a range of stakeholders that use the Provincial Offences Court and to those using the Toronto Licensing Tribunal. The division's services include:

  • provincial offences and Licensing Tribunal dispute resolution
  • default fine collection management
  • court case management


Corporate Service Standards

The City's corporate online, email and telephone service standards support the delivery of exceptional, equitable and accessible customer service.


Service Standard
Within one business day.

Service Standard
Within two business days.

Service Standard
Within 45 minutes, 90% of the time.

Service Standard
Within three business days.

Service Standard
Within 60 days from receipt of payment, 90% of the time