Solid Waste Management Services is responsible for collecting, transporting, processing, composting and disposing of municipal and some private sector waste. This includes garbage, Blue Bin recyclables, Green Bin organics, yard waste, oversized and metal items, as well as household hazardous waste and electronic waste.

The division's customers include:

  • Service 900,000 homes & businesses
    • 461,000 single family residential (includes 11,000 residential units above commercial)
    • 409,000 multi-residential units
    • 13,000 small commercial
  • Approximately 9,335 street litter/recycling bins
  • 10,000 parks' bins
  • 1,000 Special Events per year
  • Schools, City Divisions; Agencies and Corporations
  • Private Industrial, Commercial and Institutional waste accepted at Drop-off Depots and landfill

General Manager

Jim McKay

Staff Directory

Business Units

ExpandCollections & Litter Operations

Collections and Litter Operations provides collection of garbage, blue bin recycling, green bin organics, yard waste, oversized and metal goods for single family homes, multi-residential properties, non-residential customers (e.g. charities), City divisions, agencies and corporations, institutions and small commercial establishments.

They also provide litter cleaning operations on boulevards and sidewalks across the city, and services litter receptacles throughout streets and parks. In addition, they provide services to special events, including providing blue bins and green bins and collection of the materials, program literature and assistance in completing a waste reduction plan.

A Customer Service and Waste Diversion Implementation unit was established to support the division in its goal of improving customer service and implementing new diversion initiatives.

Community Environment Day events are also overseen by Collections and Litter Operations.

ExpandInfrastructure Development & Asset Management

The Infrastructure Development and Asset Management section is responsible for the division's physical assets throughout their complete lifecycle, from initial design and construction; to commissioning and start-up, meeting major maintenance and rehabilitation requirements, to the eventual retirement and disposal of the asset.

This section oversees roughly $600 million in assets consisting of 13 maintenance and operating yards, seven transfer stations and household hazardous waste depots; one Materials Recovery Facility, two organics processing facilities, the Green Lane Landfill, over 750 fleet assets; and over 1.5 million bins and carts. This section consists of four units, which are outlined below:

  • Asset Management: development and implementation of asset management and capital plans for the rehabilitation and replacement of assets in order to maintain service levels, minimize risks and optimize decision-making processes. Activities also include the creation of up-to-date asset inventories, asset valuations, condition assessments, risk evaluation/modelling and the development and execution of asset lifecycle delivery strategies
  • Capital Delivery: implementation of capital projects, including the engineering, design, permitting, tendering, construction and commissioning of major repairs, replacements, upgrades and expansions for existing facilities, as well as the development of any new infrastructure. Working closely with internal and external stakeholders, Capital Delivery retains, coordinates and manages the services of external consultants and contractors, and provides advice on new and innovative initiatives and technologies that offer potential benefits
  • Closed Landfill Operations: maintains all of the City's closed landfills requiring perpetual care. This includes the maintenance of engineered systems and the monitoring and reporting on various parameters, including surface/groundwater analysis and landfill gas collection and management. In addition, they support the division by assisting in the development of landfill gas utilization strategies as well as new and innovative approaches for future uses of closed landfill sites
  • Facilities and Equipment Maintenance: maintains all assets ensuring an overall state of good repair leading to safe and effective operations. This includes the maintenance of engineered systems, buildings and process facilities, as well as maintenance related to closed landfill sites that require monitoring and reporting on surface/groundwater and landfill gas

ExpandPolicy, Planning & Support

Policy, Planning and Support is responsible for monitoring trends in the solid waste industry and providing policy and planning advice on new programs, program enhancements and new technologies to the operating units and Council. It provides technical review and comments on internal and external regulations, legislation, statutes and policies.

The section researches, designs and drafts harmonized programs, policies, eligibility criteria and bylaws to support operations as well as designing, and executing Request for Proposals and Tenders for materials and services. In addition to coordinating the development and submission of the operating and capital budgets, this section monitors and reports on budget variances, provides analytical support on financial issues and executes administrative support for the division's contracts and agreements.

Finally, it is responsible for the effective planning, organizing, management and control of residential programs and services related to the billing, revenues and accounting of the Solid Waste Management Services rates.

ExpandProcessing & Resource Management

This section is responsible for the management and processing of all recycling, organics, and garbage from the City's collection programs. The material is transferred to various facilities for processing or disposal at the Green Lane Landfill which this section operates. The City's network consists of seven Transfer Stations as well as a Reuse Center for durable goods.

Transfer stations

Transfer stations are responsible for the tractor trailer haulage of all materials to the various processing facilities located in and around the Greater Toronto Area as well as residual materials (garbage) requiring disposal.

Disposal

The City acquired the Green Lane Landfill on April 2, 2007, securing the City’s long-term disposal requirements. The City began sending all of its residential garbage to this site in January 2011.

Disposal Technology

Energy from waste, including incineration technologies are not considered waste diversion as part of policies from the Ministry of the Environment and Climate Change. In order for the City to reach its diversion objective it must consider non-disposal technologies.