Newcomers

Multilingual Information

Toronto is proud to be one of the most multicultural and linguistically diverse cities in the world, and the City makes every effort to provide resources in as many languages as possible.

The motto, "Diversity Our Strength", reflects the values and traditions of Toronto as a diverse and welcoming city. The City recognizes that providing information in languages other than English allows diverse communities to better access City services and programs, helps improve engagement with the City, and fosters inclusion for residents, groups and organizations.

How to access translated City of Toronto information:

The City of Toronto provides access to information in languages other than English in several ways:

  1. Toronto residents can visit the City's website toronto.ca, and use the Google Translate tool to auto-translate information available on the site into more than 50 languages.
  2. For information not available on the City's website, residents can call 311 for further assistance.

311 offers information in more than 180 languages, using interpreters provided through Language Line Services. If you have difficulty speaking English, or know someone who does, call 311 for assistance in whichever language you speak. If you are a TTY user, call us at 416-338-0889.

About using Google Translate:

The City of Toronto's website can be translated into many languages using the GoogleTM Translate tool. This tool gives residents and visitors who speak other languages a way of accessing City information featured on the website.

The City of Toronto assumes no responsibility for the accuracy of translations performed using the Google Translate tool. Google Translate is a third-party automated translator and may make mistakes or have inconsistencies.

About the Multilingual Information Provisions Policy

The City of Toronto Multilingual Information Provisions Policy sets out principles and criteria for translation and interpretation of information about the City of Toronto's services, programs and engagement activities.

The Policy aims to ensure that information about the City's programs, services and engagement activities reflect the linguistic diversity of the City and helps the public to engage, participate and be informed of City services, programs and engagement activities.

The Policy affirms the City’s commitment to ensuring that City information is made available to all its residents.

Toronto City Council adopted the Multilingual Information Provisions Policy at its meeting on May 24, 2017.


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