The Environment and Energy Division serves the community and the corporation in addressing environmental issues of concern by: providing research and policy expertise; establishing effective policy and program partnerships between external and internal stakeholders; and by delivering the tools needed to support residents and businesses in making changes to contribute to greener lifestyles and business practices. The Division delivers its services through two main areas:
Environmental support for residents and business
Corporate environmental support
We have a procedure for receiving and responding to complaints from the public regarding service, wait time, actions or lack of action by an employee of the Environment and Energy Division. We also welcome any compliments or kudos you may have. All complaints are reviewed by management and will be promptly addressed in an effort to resolve your concern as quickly as possible.
Corporate Service Standards
The City's corporate online, email and telephone service standards support the delivery of exceptional, equitable and accessible customer service.