Customer Service Standards

Shelter, Support and Housing Administration – Customer Service Standards

The Shelter, Support & Housing Administration Division (SSHA) ensures that homeless people and people at risk of homelessness have a range of shelter and affordable housing options and provides temporary shelter and support for homeless individuals and families, while assisting them to achieve permanent housing solutions. The division's services fall under three main areas:

  • homeless and housing first solutions
  • social housing system management
  • city emergency human services

 

Corporate Service Standards


The City's corporate online, email and telephone service standards support the delivery of exceptional, equitable and accessible customer service.