Customer Service Standards

Revenue Services – Customer Service Standards

The Revenue Services Division provides billing, collection, payment processing and account administration services for:


Corporate Service Standards

The City's corporate online, email and telephone service standards support the delivery of exceptional, equitable and accessible customer service.



Refund of Property Tax Credit from Assessment Appeal

Service Standard

120 days, 80% of the time

(time required to issue refunds of credits on property tax accounts arising from assessment appeals, measured from the mailing date of the Assessment Review Board decision, or the City's receipt of finalized minutes of settlement).