Accessing City Hall

Your window on council. Contact the Office of the Mayor or your councillor. Get involved with your City. View bylaws and notices. Visit the News Room. Learn about government accountability.

City Hall

311 Toronto

Requesting a non-emergency City service or reporting a problem is easy to do online. Visit toronto.ca/311 for many convenient self-service options, including popular City service requests and status tracking.

311's Customer Service Representatives are available to help you 24 hours a day, seven days a week. Call volumes are highest between the hours of 8 am and 6 pm so we encourage callers to call 311 at off-peak times when our call volumes may be lower.

City Hall News & Updates

Insurance Claims image

Making a claim against the City

If you believe that the City has been negligent in its maintenance of City facilities, roads, trees and sewers, which has caused bodily injury or damage to your property, you can file a claim against the City of Toronto. More information.

Black History Month

In 1979, Toronto became the first municipality in Canada to proclaim Black History Month, an opportunity to recognize the past and present contributions that African Canadians make to the life of Toronto. Read more.

City Hall

Negotiations with City's unions

TCEU Local 416 (CUPE) is in a legal strike position and the City is in a legal lockout position as at 12:01 a.m. on Sunday, February 5.

Read more

Management Information Dashboard

Management Information Dashboard

The Management Information Dashboard provides information to assist in assessing trends and directions of key indicators for the City of Toronto as a whole and City services. Read the dashboard results for the third quarter of 2011.

City Update Winter 2012

City Update e-newsletter

The City of Toronto's e-newsletter, City Update, focuses on the latest services, innovations and accomplishments at the City of Toronto – Canada’s largest city and sixth largest government. This quarterly e-newsletter is for the public, stakeholders, media, City Council and staff. Anyone can subscribe to City Update at toronto.ca/e-updates.

Holiday Shopping Survey

Surveying the public's desire to shop, or not to shop, on retail holidays

Through an online survey, the public is encouraged to provide input about their retail shopping holiday preferences.

Toronto Open Data

toronto.ca/open

Open, accessible and transparent government.
Access and download City data, get information and give your feedback.

Customer Service Standards

The City of Toronto aims to deliver exceptional, equitable and accessible customer service to the citizens of Toronto. Members of the Toronto Public Service work within established telephone, voice mail and e-mail standards.

Divisions

The City of Toronto's administrative structure is designed to provide members of the Toronto Public Service with both greater public accountability and greater flexibility in responding to the changing needs of the city.

City Initiatives

City of Toronto council develops a number of initiatives that arise out of council policy or recommend policy directions for the City and citizens.

 

Agencies, Boards, Commissions and Corporations

Many important services are administered on behalf of the City and the community through separate City agencies, boards, commissions and corporations (ABCCs) and other special purpose bodies (SPBs), each having its own relationship with City Council. Other services are administered through corporations that are partnered with the City.