Accessing City Hall

Your window on council. Contact the Office of the Mayor or your councillor. Get involved with your City. View bylaws and notices. Visit the News Room. Learn about government accountability.

City Hall

311 Toronto

Requesting a non-emergency City service or reporting a problem is easy to do online. Visit toronto.ca/311 for many convenient self-service options, including popular City service requests and status tracking.

311's Customer Service Representatives are available to help you 24 hours a day, seven days a week. Call volumes are highest between the hours of 8 am and 6 pm so we encourage callers to call 311 at off-peak times when our call volumes may be lower.

City Hall News & Updates

City Hall

Regional Champions address gender gap in politics

On April 10, the 15 women councillors launched the 2012 Toronto Regional Champion Campaign in efforts to increase women’s participation in municipal government. To address the lack of women in politics, the female members of Toronto City Council will coach 30 young women from diverse communities about the job of a municipal councillor.

City Update Spring

City Update e-newsletter

The City of Toronto's quarterly e-newsletter, City Update, focuses on the latest services, innovations and accomplishments at the City of Toronto. Anyone can subscribe to City Update at toronto.ca/e-updates.

City Hall

Collective Bargaining

Toronto City Council approves new collective agreements.

Learn more

Toronto Service Review

Toronto Service Review

The City of Toronto initiated a Service Review Program in preparation for the 2012 Budget and the Multi-Year Financial and Service Planning Budget process. There are three key components of the Service Review Program.

Read more

Insurance Claims image

Making a claim against the City

If you believe that the City has been negligent in its maintenance of City facilities, roads, trees and sewers, which has caused bodily injury or damage to your property, you can file a claim against the City of Toronto. More information.

Management Information Dashboard

Management Information Dashboard

The Management Information Dashboard provides information to assist in assessing trends and directions of key indicators for the City of Toronto as a whole and City services. Read the dashboard results for the third quarter of 2011.

Holiday Shopping Survey

Surveying the public's desire to shop, or not to shop, on retail holidays

Through an online survey, the public is encouraged to provide input about their retail shopping holiday preferences.

Toronto Open Data

toronto.ca/open

Open, accessible and transparent government.
Access and download City data, get information and give your feedback.

Divisions

The City of Toronto's administrative structure is designed to provide members of the Toronto Public Service with both greater public accountability and greater flexibility in responding to the changing needs of the city.

City Initiatives

City of Toronto council develops a number of initiatives that arise out of council policy or recommend policy directions for the City and citizens.

 

Agencies, Boards, Commissions and Corporations

Many important services are administered on behalf of the City and the community through separate City agencies, boards, commissions and corporations (ABCCs) and other special purpose bodies (SPBs), each having its own relationship with City Council. Other services are administered through corporations that are partnered with the City.