The City of Toronto mails one Utility Bill that includes your water billing and your Solid Waste Management fees.
The water and sewer service portion of your Utility Bill pay for a number of services such as the supply and delivery of water to your home or business, water treatment facilities, lead testing, water meter reading, sewer use/maintenance, water meter replacement/installation, and service line repairs (up to the property line).
Several payment options are available to you when paying your Utility Bill including Pre-authorized Utility Bill Payment Program.
Depending on usage, your Utility Bill will be issued tri-annually (three times per year) or monthly.
Rates and Dates
Utility Bill Arrears
Late payment charges will be added to your Utility Bill if not paid on time. If your Utility Bill is not paid within 28 days of your due date, the amount due will be transferred to your Property Tax bill.
For Account Specific Inquiries:
City of Toronto
Revenue Services Division
5100 Yonge Street
Toronto, Ontario M2N 5V7
Call Centre Regular Hours:
Monday to Friday
8:30 a.m. to 4:30 p.m
For General Inquiries:
311 is available to provide the following services 24/7
If you have not yet received an Automated Meter that sends readings to the City electronically, this information will be helpful in understanding where to find your meter and how to read it.