Toronto Fire Services

Public complaints and inquiries

Toronto Fire Services’ Administration recognizes the outstanding work of the men and women of TFS to provide public safety to the citizens who live and work in Toronto. With this great responsibility, there are occasions as public servants that the quality or manner in which we provide the service comes into question. While these are limited occasions, it is important as part of our accountability that we respond to the public to clarify and address their concerns.

When the public has a complaint they can contact the appropriate area within Toronto Fire Services:

Fire Fighting Operations:

Deputy Chief
416-338-9053

Administrative Assistant
416-338-9063

Fire Prevention and Public Education:

Deputy Chief
416-338-9055

Administrative Assistant
416-338-9064

Training and Mechanical:

Deputy Chief
416-338-9052

Administrative Assistant
416-338-9062

Administration and Staff Services:

Deputy Chief
416-338-9919

Administrative Assistant
416-338-9065

Communications and Technology:

Deputy Chief
416-338-9054

Administrative Assistant
416-338-9065

All complaints will be investigated, responded to and tracked to show accountability to the public.