Toronto Animal Services promotes the health and safety of people, pets and animals living together in Toronto communities through bylaw enforcement and mobile response.
24-hour emergency emergency response to calls for stray pets and wildlife requiring immediate medical assistance
Response to safety concerns involving an animal, as well as animals jeopardizing the safety of the public, such as dogs at large
Pick up of lost dogs for return to their owners or impounding at one of our shelters while searching for the owner
Removal of dead wildlife and domestic animals on public or private property when the owner is unknown
What to expect during an Animal Services investigation
Information you should provide
When reporting an incident or requesting an investigation it is helpful to provide as much information as possible to facilitate a thorough and timely response. If the concern relates to animals being kept on privately-owned property, providing the address is essential.
What happens during an investigation
Every situation is unique and the time needed to gain compliance will vary. In cases where an animal owner does not comply in a reasonable time, our officers will issue Notices of Violation, Written Warnings, and may be in a position to lay charges if there is sufficient evidence. Priority is given to those situations where there is a threat to the safety of the animal or the public.
Due to freedom of information issues each officer is required to make the best effort to ensure that the privacy of individuals is maintained during an investigation. This will often affect the amount of information that can be communicated and the details that can be provided.
- Complaint/violations under Municipal Code Chapter 349 - Animals
- Barking dogs under Chapter 591 - Noise (animal related section only)
- Dog that bitten/attacked to pose a menace to the safely of persons or domestic animals under the Dog Owners' Liability Act
- Pit bull controls under Ontario Regulation 157/05 - Pit Bull Controls
This program responds to complaints and initiates prevention through inspections, dispute resolution, education, enforcement and prosecution. Please contact 311 for more information.