Customer Service Standards

Urban Forestry – Customer Service Standards

The Urban Forestry section of Parks, Forestry and Recreation provides the services needed to protect, maintain and enhance Toronto's existing urban forest. Key public services of Urban Forestry include requests for servicing trees on City property, administration of tree bylaws, tree planting on City parks and streets, public planting events, management of ravines. These services are grouped within three key areas:

         

Bees/Wasps Inspection and Removal

Investigation Time

(Length of time to investigate your request)

3 Business Days

Completion Time

(Length of time to complete your request)

3 Business Days

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment.

To start your service request call 311.

Parks and Community Recreation

General Pruning

Investigation Time

(Length of time to investigate your request)

8 weeks

Completion Time

(Length of time to complete your request)

6 Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment.

To start your service request call 311.

Parks and Community Recreation

General Tree Maintenance

Investigation Time

(Length of time to complete your request)

8 weeks

Completion Time

(Length of time to complete your request)

6 Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Parks and Community Recreation

Mulching

Investigation Time

(Length of time to complete your request)

8 weeks

Completion Time

(Length of time to complete your request)

6 Months*

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Parks and Community Recreation

Sidewalk Tree Paver Maintenance

Investigation Time

(Length of time to complete your request)

16 weeks

Completion Time

(Length of time to complete your request)

3 Years

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Parks and Community Recreation

Tree and Stump Removal

Investigation Time

(Length of time to complete your request)

8 weeks

Completion Time

(Length of time to complete your request)

6 Months*

* Dependant on time of year. Factors such as snow cover can extend this.

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Parks and Community Recreation

Storm Damage Clean Up

Investigation Time

(Length of time to complete your request)

24 Hours

Completion Time

(Length of time to complete your request)

6 Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Parks and Community Recreation

Insect and Disease Inspection

Investigation Time

(Length of time to complete your request)

4 weeks

Completion Time

(Length of time to complete your request)

12 Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Parks and Community Recreation

Ravine Safety and Maintenance

Investigation Time

(Length of time to complete your request)

2 weeks

Completion Time

(Length of time to complete your request)

12 Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Parks and Community Recreation

Block Pruning

Investigation Time

(Length of time to complete your request)

8 weeks

Completion Time

(Length of time to complete your request)

9 Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Parks and Community Recreation

         

Tree Planting

Investigation Time

(Length of time to complete your request)

8 weeks

Completion Time

(Length of time to complete your request)

18 Months**

** Dependant on timing of request and type of tree, this can be within 12 months or less.

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Parks and Community Recreation

Planting 11 or more trees

Investigation Time

(Length of time to complete your request)

8 weeks

Completion Time

(Length of time to complete your request)

18 Months**

** Dependant on timing of request and type of tree, this can be within 12 months or less.

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Parks and Community Recreation

            

Inspection, Ravine (Complaint)

Investigation Time

(Length of time to complete your request)

5 Business days

Completion Time

(Length of time to complete your request)

12 Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Parks and Community Recreation

Inspection, Public Tree (Complaint)

Investigation Time

(Length of time to complete your request)

5 Business days

Completion Time

(Length of time to complete your request)

12 Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Parks and Community Recreation

Inspection, Private Tree (Complaint)

Investigation Time

(Length of time to complete your request)

5 Business days

Completion Time

(Length of time to complete your request)

12 Months

Note: For any item, where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment

To start your service request call 311.

Parks and Community Recreation