Strategic Protocol and External Relations

How do I obtain City lapel pins?

The city provides up to 100 pins to organizations that are participating in exchanges, national or international events or tournaments representing the City of Toronto. The request must be made in writing and is limited to one request per organization.

E-mail: protocol@toronto.ca

Fax: 416-392-1247

Strategic Protocol and External Relations
City Clerk's Office
100 Queen St. W.
City Hall, Second floor, West
Toronto, ON  M5H 2N2

Frequent questions

Questions about flags, booking city facilities, the Mayor, scrolls and proclamations, City of Toronto pins and others...

How do I address the Mayor?

When introducing:

His Worship John Tory, Mayor of Toronto

In correspondence:

His Worship John Tory
Mayor, City of Toronto
100 Queen St. W.
City Hall, Second floor, West
Toronto, ON  M5H 2N2

Salutation:

Sir

More specific information is available on contacting the Mayor You can view the sites for Mayor John Tory and City Councillorsas well.

Flags

ExpandWhat flags can be raised at City Hall?

Council approved policy states that the City of Toronto will raise flags under two circumstances 1. Flags of nations recognized by the Federal Department of Foreign Affairs upon request, on its national day or an anniversary of a special occasion and 2.  flags of non-profit or charitable organizations will be raised upon request for up to two weeks.

Flag Protocol and Specifications

ExpandWhen displaying the City flag with Provincial and Federal flags, what order should they be in?

From the perspective of the audience facing the flags, the Canadian flag should be placed in the centre, the Provincial flag on the left, and the City flag on the right.

If there are only two flags, the Canadian and the City flag, then from the perspective of the audience facing the flags, the Canadian flag should be on the left and the City flag on the right.

Refer to our flag order tips for order of precendence.

ExpandWhy are flags half-masted?

Flags may be lowered to half-mast to commemorate special dates such as Remembrance Day or as a measure of respect and condolence when a high profile official passes away.

A flag is generally half-masted until sunset on the day of the funeral or memorial, unless other arrangements have been specified.

ExpandWhat flags are normally flown at City Hall?

  • Along Bay Street we fly the Canadian, Provinces, Territories and City or Toronto flags.
  • On the Podium Roof courtesy flag pole the City of Toronto flag is flown.
  • Along the east overhead walkway on Nathan Phillips Square, five flags are flown that include the symbols of the Mississaugas of the New Credit, Hauenasaunee (Six Nations of the Grand River Territory), Huron-Wendat, as well as the Métis Nation and Inuit Tapiriit Kanatami. 
  • Along the east and south overhead walkways on Nathan Phillips Square the City of Toronto flags are flown.
  • On Nathan Phillips Square, the Canadian flag is flown on the official flag pole.

Booking City facilities and services

The Mayor

ExpandHow do I address the Mayor?

When introducing:

His Worship John Tory, Mayor of Toronto

In correspondence:

His Worship John Tory
Mayor, City of Toronto
100 Queen St. W.
City Hall, Second floor, West
Toronto, ON  M5H 2N2

Salutation:

Sir

More specific information is available on contacting the Mayor You can view the sites for Mayor John Tory and City Councillorsas well.

Scrolls, letters of greeting and Proclamations

City of Toronto pins

ExpandHow do I obtain City lapel pins?

The city provides up to 100 pins to organizations that are participating in exchanges, national or international events or tournaments representing the City of Toronto. The request must be made in writing and is limited to one request per organization.

E-mail: protocol@toronto.ca

Fax: 416-392-1247

Strategic Protocol and External Relations
City Clerk's Office
100 Queen St. W.
City Hall, Second floor, West
Toronto, ON  M5H 2N2

Other questions

ExpandHow do I correctly capitalize the City of Toronto?

The "City of Toronto" is the municipal government organization's official name, and as such is capitalized. This can also be shortened to just the "City," both of which refer to the organization made up of 27,000 men and women who are municipal workers, as in "Bob works for the City," or "The City of Toronto is putting on the Winter City Festival this weekend." The "city of Toronto" uncapitalized, on the other hand, refers to the geographic location, as in "Toronto is the capital city of Ontario," or "2.7 million people live in our great city."