Shelter, Support and Housing Administration

Divisional Contacts


Shelter, Support and Housing Administration staff:
(Click here for customer service contacts)


Paul Raftis
Interim General Manager
Shelter, Support and Housing Administration
416-392-7885
paul.raftis@toronto.ca

Patricia Anderson
Manager, Partnership Development and Support
416-397-4328
patricia.anderson@toronto.ca
• Media queries, partnership opportunities

Mary-Anne Bédard
Director, Service Planning and Integrity
416-397-0260
mary-anne.bedard@toronto.ca
• Strategic planning and policy development for housing and  homelessness service manager systems; research; stakeholder consultation; oversight of quality assurance and risk management

Glenn Morgan
Director, Program Support
416-397-4161
glenn.morgan@toronto.ca
• Financial and budgeting responsibilities for SSHA; administrative and strategic support functions; Human Resources planning and operations; IT support and planning

Doug Rollins
Director, Housing Stability Services
416-392-0054
doug.rollins@toronto.ca
• Funding and program administration of non-profit social and affordable housing, including TCHC; funding and program administration for all other housing benefits; planning and administration of the centralized waiting list; management of contracts and agreements with community partners delivering homelessness services on behalf of the City including shelters, drop-ins, eviction prevention services and supports to daily living

Karen Smith
Director, Homeless Initiatives and Prevention Services
416-392-5417
karen.smith@toronto.ca
• Shelter system planning and siting of new shelters; directly operated homelessness services, including those relating to eviction prevention, shelters and street outreach