Effective July 1, 2014, the City of Toronto made changes to the regulations that govern the taxicab industry. The changes are intended to ensure that Toronto’s taxicab industry provides improved customer service and maintains a high quality of taxicabs.
Wheelchair Accessible Taxicab Service
A new bylaw will ensure that 100% of Toronto's taxicabs are wheelchair accessible by June 30, 2024.
Better Customer Service
One hundred per cent of taxicabs will be owner-operated by June 30, 2024. Owner-operated taxicabs have been shown to provide better service and safer vehicles. The owner-operated model also minimizes operating layers to help keep fares down.
Sedan taxicabs are required to be either a hybrid, alternative fuel or low-emission vehicle. This means that less greenhouse gasses and smog pollutants will come from Toronto's taxicabs.
Taxicab Bill of Rights
The new Taxicab Bill of Rights combines the rights of passengers with the rights of drivers. This bill will be posted in all taxicabs – it outlines the reasons why taxicabs can refuse a fare, along with a QR scan code that will help you easily file a compliment or complaint.
Debit and Credit Payment Technology
The City of Toronto is working towards mandating debit and credit terminals in all taxicabs. This means that passengers would be able to pay with cash, debit or credit.
Taxicab drivers can charge a $25 cleaning fee if a passenger soils the taxicab. Drivers will also be permitted to request that passengers pay the estimated fare before starting the trip (to a maximum of $25).
|Where can I make a complaint about a taxicab?||You can file a complaint about your taxicab ride (condition of the vehicle, driver behaviour, use of cell phone, route taken or fare) by calling 416-392-3082 or emailing firstname.lastname@example.org|
|I only want to go a short distance. Can a taxicab driver refuse to pick me up?||No. A taxi driver cannot refuse a fare based on a short distance.|
|Why can a taxicab driver refuse to pick me up?||
There are six reasons why a taxicab driver can refuse to pick you up. They are: