Customer Service Standards

Parks and Community Recreation – Customer Service Standards

The Parks, Forestry and Recreation division brings together all of Toronto’s diverse communities on a common ground. We provide a wide variety of leisure and recreational opportunities that include all Toronto residents. In our centres, parks and playing fields, we encourage communities to help themselves, and aid Torontonians to become the best they can be. We measure our success by quality, satisfaction and community development outcomes. Our parks, playing fields and recreation centres and amenities along with our trails, forests, meadows, marshes, and ravines, will be beautiful, clean, safe, and accessible, meeting all our communities’ needs. The division's services are grouped within three key areas:

 

Corporate Service Standards


The City's corporate online, email and telephone service standards support the delivery of exceptional, equitable and accessible customer service.

 

            

Parks - Compliments/Complaints Received

Completion Time

(Length of time to complete your request)

Note: Complaints and compliments will be acknowledged within two business days of being received. Complaints will be investigated and responded to within 14 days of being received.

Commemorative Tree and Bench Program

Completion Time

(Length of time to complete your request)

Trees are planted in the next appropriate planting season. Either spring or fall.

Benches are installed twice a year in the spring and fall.

Graffiti Removal

Completion Time

(Length of time to complete your request)

Graffiti is removed within seven days.

Snow Removal

Completion Time

(Length of time to complete your request)

Snow accumulation of greater than 5 cm is cleared within 24 hours. Park areas not maintained in the winter are signed "Not Maintained in Winter"

           

Community Recreation - Compliments/Complaints Received

Completion Time

(Length of time to complete your request)

Note: Complaints and compliments will be acknowledged within two business days of being received. Complaints will be investigated and responded to within 14 days of being received.

Program Class Cancellations

Completion Time

(Length of time to complete your request)

Every attempt will be made to inform program participants of any course cancellations before the course start time.