Shelter, Support and Housing Administration

Homelessness Services

Extreme cold weather and 24-hour drop-ins, street outreach, emergency shelters and help to find a home.

Featured Services

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Extreme Cold Weather Alerts

Additional services are available during extreme cold alerts to ensure homeless people do not remain outside. Call 311 for street outreach assistance.

The front desk at the Streets to Homes Assessment and Referral Centre

Emergency Shelter Services

Toronto Hostel Services manages the more than 4,100-bed shelter system in Toronto, overseeing the 49 facilities that are operated by community agencies under contract and the 10 shelter sites that are operated by City staff. For a list of emergency shelters click here. If you need emergency shelter, call 311 or Central Intake at 416-338-4766, 1-877-338-3398.

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2016-17 Fall/Winter Drop-in Services and Meals

Drop-ins are low-barrier places where people who are homeless, marginally housed, and/ or socially isolated can go to get meals and other basic services as well as access a variety of social services and supports. Service details are available on the Toronto Drop-in Network website here.

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Guide to Services for People Who are Homeless

Government and community services to help those experiencing homelessness in Toronto. Please call ahead to verify times of operation and other important details. If you can't find what you need, call 311 for City services or 211 for community-based services. Comments and questions welcome at ssha@toronto.ca. Printed copies of this guide are no longer available.

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Housing Hub

Here you will find information about subsidized and affordable housing options and how to access these; what services can help you remain in your home; who to call if you are being evicted; and where to go for emergency accommodation.

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Street Outreach

Streets to Homes provides street outreach services that work to assist street-involved people to find and keep permanent housing. The Streets to Homes Assessment and Referral Centre in downtown Toronto is always open and provides clients with housing assistance, street respite and referrals to emergency shelter.

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