Hostel Services provides shelter and assistance to homeless individuals and families with children. Meals and basic necessities are provided in a secure environment, as well as case management, counseling and support programs for adults and children. Housing workers help clients get permanent housing. About 4,000 households are housed during the year.
Together, the City and dozens of community partners provide about 4,100 permanent emergency and transitional shelter beds in 59 locations, including ten locations operated by the City. During the winter, additional shelter spaces are made available through the Out of the Cold program and the Extreme Cold Weather Alert system. City funding also supports the Habitat Services program, which supplies 931 boarding home and rooming house beds for adult psychiatric survivors.
In 2015, City Council approved new Shelter Standards.
Does your family need help to stay in your home?
The Housing Hub has many resources that can help you avoid eviction or make staying in your home easier.
To make an inquiry or get information about emergency shelter services, please call Hostel Services' general inquiry line at 416-392-8741.
All complaints are taken seriously and investigated to ensure that services are provided in accordance with the Toronto Shelter Standards. See the Shelter, Support and Housing Administration complaints process if you wish to file a complaint.
- Daily Shelter Census
- Statistics on deaths of shelter residents
- Statistics on Extreme Cold Weather Alerts in Toronto