311 Toronto

Open311 and mobile apps

311 Toronto has adopted an open standard (Open311) that allows approved mobile apps to communicate directly with our 311 technology. Open311 empowers citizens and allows cities to do more with less.

Are you a mobile app developer? See our information for developers.

Mobile apps supported by 311 Toronto

Toronto residents, businesses and visitors can report potholes and graffiti to 311 using the supported apps listed below, with the ability to include a photo. The mobile apps allow you to submit service requests under your name or anonymously (see tips below).

Get an app now! Visit one of these company sites for details on downloading a supported mobile app:

App & company site Platform * Service requests
Rebuild Your Community
www.rebuildyourcommunity.com
iPhone Pothole, Graffiti
SeeClickFix
www.seeclickfix.com/apps

BlackBerry users: seeclickfix.com/bb
Android, BlackBerry, iPhone Pothole, Graffiti
TDOT 311
www.publicleaf.com/tdot311
iPhone Pothole, Graffiti

The City of Toronto (the City) has reviewed the mobile applications identified in the list set out above (the Applications) exclusively to try to ensure that they are compatible with the City's internal 311 system. However, the City does not endorse the Applications, guarantee that they will meet your requirements, that their use will be uninterrupted, that there will be no delays, failures or errors or omissions or loss of transmitted information resulting from their use, that no viruses or other contaminating or destructive properties will be transmitted by their use or that no damage will occur to your mobile system due to their use. You have sole responsibility for use of the Applications and you use them entirely at your own risk.

The City will not be liable to you or to others for any loss, damage or injury of any type caused or contributed to in any way by use of any of the Applications and any problems or damages arising from use of the Applications are a matter exclusively between you and the Application provider. You release and forever discharge the City from all claims arising from use of the Applications.

* Platform names are trademarks of the respective vendor.

Tips on how to be a good "311 Mobile Reporter"

Please follow these few simple tips to help us help you:

  1. Provide accurate address information.

    When the map displayed on your mobile device is "zoomed out", sometimes we don't get a specific address. The crews need to know where to go to fix the problem.

    For example:
    33 Yonge Street: Good
    1-50 Yonge Street: Not good – too general


    Solution:
    "Zoom In" on the location to provide us with the most accurate address possible.

  2. Provide a short description of the problem in the report.

    Yes, we'll get your picture if you provide it, but it may not be clear. A few words will really help out.

  3. Provide a short description of the location in the text of the report.

    This is necessary because the applications don't always give us the correct address automatically. The accuracy is based on the limitations of the phone, the quality of the cell signal, etc. Also, it's helpful to include information like:

    "near the curb"
    "20 feet from the corner"
    "in front of the gas station"

  4. Choose to submit service requests under your name or anonymously.

    TDOT 311 - customers have the choice of setting the Reporter to be "Anonymous" or "Profile" on the mobile app. Using "Profile" you can optionally store your name, e-mail address and phone number.

    SeeClickFix - service requests are displayed on the SeeClickFix website. This includes the info stored in "My Profile" on the mobile app. Customers can use an alias (e.g. "CivicReporter") if they prefer so that their name will not be shown on the website.



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About the Open311 standard

Open311 is a set of technologies and standards for providing open, two-way communication around city service- and issue-tracking. More specifically, Open311 enables a web-based application programming interface (API) to connect with existing 311 systems. This permits applications to be built that interface directly with the city.

For more information on Open311 and the collaborative effort to create an open standard for 311 services, visit the Open311 website.

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