Shelter, Support and Housing Administration

many hands hold pieces of the puzzle to solve homelessness

Solving Homelessness Together

More than 340 community not-for-profit agencies work with the City to help vulnerable residents find, keep and live in affordable and permanent housing.

Partner Agency Resources, Guidelines and Updates

ExpandInformation for Agencies Providing Drop-in Services

Drop-ins


Reporting

Shelter, Support and Housing Administration Division (SSHA) requires all funded service providers to report on specific service and outcome data. This data assists the SSHA in its role as a service manager, and provides information to report to City Council and the provincial government.


Research and Reports


Resources

 


Training

The Toronto Hostels Training Centre offers a Drop-in Service Skills Training Certificate. The certificate includes workshops in making effective community referrals and building and maintaining groups. For more information: thtcentre.com.


Toronto Drop-in Network

TDIN works to increase the capacity of Toronto's drop-in centres to serve their clients through training, communication, coordination, advocacy and engagement with other member agencies, related service providers and government. In 2012, TDIN launched Measuring Success: Show What We Know, a new model of evaluation and measurement that can help drop-ins capture the benefits of the services they offer.

To find out more about the Toronto Drop-in Network, or to become a member, please visit their website at www.tdin.ca or contact:

Toronto Drop-In Network
c/o St. Stephen's Community House
91 Bellevue Avenue
Toronto, Ontario
M5T 2N8

Phone: 416.824.4172
Fax: 416.925.2271
email:
tdin@ststephenshouse.com
 

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ExpandInformation for Housing Help Services

Reporting for Housing Help Services

The Shelter, Support and Housing Administration (SSHA) Division requires all funded service providers to report on specific service and outcome data.This data helps SSHA in its role as a service manager, and provides information for City Council and the provincial government.

Resources

Check out the new Housing Hub for information about a range of housing options and how to access these as well as what services can help people remain in their home.

See Service Guides for information for tenants, seniors and people who are homeless

Training opportunities/presentation materials

 

ExpandInformation for Shelter Providers

This page has information and updates for shelter providers, including standards, bulletins and reports.

Annual Business Case Submissions
E
ach agency receiving funding from Hostel Services is required to complete the Annual Funding (Budget) Submission. It is a requirement under the Toronto Shelters Standards and the Hostel Services Operating Agreement.

Also, during the year, an agency may require and/or request an in-year adjustment (change) in their operating agreement related to their per diem funding and/or the program delivery model/services for a number of reasons. In this instance, an agency will need to complete and submit a Business Case to Hostel Services. The purpose of the Business Case is to provide a coordinated and consistent approach to the request for additional financial assistance. The Business Case process may be used to document a request for an increase in per diem funding, a request for special financial assistance/consideration or one-time financial assistance.

Please call your Agency Review Officer for a copy of the 2013 Business Case Submission Guidebook and forms. Agencies must complete the Annual Budget Submission regardless of whether a Business Case is completed or not. The following are the current year’s Annual Funding Submission templates as well as guidebooks to assist with the completion of the templates.

Annual Funding Submission:


Directives and Bulletins
All previous Hostel Service Guidelines were incorporated into the updated version of the Shelter Standards. Hostel Service Guidelines no longer exist and haven been replaced by

Hostel Services Directive
Hostel Services Directives are issued when specific actions are required to be taken by shelter providers under the authority of the Operating Agreement, Shelter Standards and any other applicable law. This may include any new directives from the Director of Hostel Services, the General Manager of Shelter, Support and Housing Administration, or requirement approved by City Council.

Hostel Services Directives are also used to provide clarification regarding a particular shelter standard, or to issue an interim standard before it is formally consolidated into the Shelter Standards document.


Hostel Services Bulletin

Hostel Services Bulletins are issued to share or circulate information. Unlike Hostel Services Directives, there is no prescribed action that is required of the shelter provider, although providers may decide to take action based on the information in the bulletin.

Hostel Services Bulletins can used to provide general updates about the shelter system, notice of consultation, notice of funding, notice of events, sharing of resources (e.g., draft policies), etc.

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Forms and Templates 
a)      SMIS Admission form

b)      SMIS Bed Check log

c)      SMIS Case Management Notes form

d)      SMIS Client Consent form

e)      SMIS Client Discharge form

f)       SMIS Client Intake form

g)      SMIS Service Restriction form

h)      SMIS User Agreement

i)       SMIS Per Diem Submission Claim form (available by request)

j)       SMIS Incident Report form (available by request)

k)      SMIS Notice of Collection

    1. SMIS Notice of Collection (French)
    2. SMIS Notice of Collection (Arabic)
    3. SMIS Notice of Collection (Chinese)
    4. SMIS Notice of Collection (Dari)
    5. SMIS Notice of Collection (Farsi)
    6. SMIS Notice of Collection (Hungarian)
    7. SMIS Notice of Collection (Korean)
    8. SMIS Notice of Collection (Polish)
    9. SMIS Notice of Collection (Punjabi)
    10. SMIS Notice of Collection (Russian)
    11. SMIS Notice of Collection (Spanish)
    12. SMIS Notice of Collection (Tamil)
    13. SMIS Notice of Collection (Vietnamese)

l)       Audited Statement of Shelter Operations template form

m)     Delegation of Signing Authority form

n)      Death of Shelter Resident Reporting form

o)      Leave with Permission form

p)      Shelter Service Disruption Notification form 

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References and Resources 

a)      Housing Opportunities Toronto and the Toronto Housing Charter

b)      Housing Stability Service Planning Framework

c)      Reporting Child Abuse and Neglect: It's Your Duty

d)      Reporting the Death of a Shelter Resident Guidebook

e)      Canada’s Food Guide

    1. Canada’s Food Guide (French)
    2. Canada’s Food Guide (Arabic)
    3. Canada’s Food Guide (Chinese)
    4. Canada’s Food Guide (Farsi)
    5. Canada’s Food Guide (Korean)
    6. Canada’s Food Guide (Punjabi)
    7. Canada’s Food Guide (Russian)
    8. Canada’s Food Guide (Spanish)
    9. Canada’s Food Guide (Tagalog)
    10. Canada’s Food Guide (Tamil)
    11. Canada’s Food Guide (Urdu)

f)       Food Safety: A Guide for Ontario’s Food Handlers

g)      Hostel Services Staff Safety Guide

h)      Environmental Control Best Practices: Guidelines to Reduce TB Transmission in Homeless Shelters and Drop-In Centres

i)       Housekeeping Manual for Municipally Operated Shelters

j)       Bedbugs: A Handbook for Shelter Operators

k)      Hostel Services Guidelines - SMIS Implementation

l)       SMIS Privacy Guidelines

m)     The Works Harm Reduction Program

n)      Toronto Public Health List of Harm Reduction Supplies Locations

Shelter Standards
The City promotes the delivery of safe, accountable and cost-effective services for people experiencing homelessness. The City is committed to ensuring that shelter service is delivered in a way that helps people gain access to housing and support services, provides choices, respects diversity and ensures public value for funding.

In order to meet this commitment, updated Shelter Standards have been developed to provide shelter operators and residents with a clear set of expectations and guidelines for the provision of shelter services in Toronto. All emergency and transitional shelters, funded or directly operated by the City of Toronto, are required to adhere to the Shelter Standards.

Shelter, Support and Housing Administration Reports 

Quality Assurance Report (PDF)

 

Partner Agency Committees

ExpandImmigrant and Refugee Housing Committee

The Immigrant and Refugee Housing Committee (IRHC) helps develop strategies to deal with housing-related issues for refugees and vulnerable immigrants. The IRHC membership includes representatives from community-based organizations working with immigrants and refugees, academics, community members, and City of Toronto staff. Meetings are a valuable forum for information sharing and community capacity building.

Membership is open to service providers, researchers, academics, and community members that have a professional interest and experience in housing related matters for refugees and vulnerable immigrants. The group meets every other month. For further information, please contact Azar Farahani at 416-392-0068 or afaraha@toronto.ca.
 

Schedule of 2016 meetings

January 26, 2016
2-4 pm
Metro Hall, room 304
Agenda
Minutes

March 18, 2016
2-4 pm
City Hall, Committee Room 4
Agenda
Minutes

May 26, 2016
2-4 pm
Metro Hall, room 303
Agenda
Minutes

July 21, 2016
2-4 pm
Metro Hall, room 303
Agenda

September 22, 2016
2-4 pm
Metro Hall, room 303
Agenda

November 24, 2016
2-4 pm
Metro Hall, room 303
Agenda

Schedule of 2017 meetings

January 26, 2017
2-4 pm
Metro Hall, Room 309
Agenda

March 26, 2017
2-4 pm
Metro Hall, Room 303

May 25, 2017
2-4 pm
Metro Hall, Room 303

September 21, 2017
2-4 pm
Metro Hall, Room 303
November 23, 2017
2-4 pm
Metro Hall, Room 303
 

Immigrant and Refugee Housing Committee accomplishments:

  • Initiated housing for African Newcomers project in partnership with Cityhome
  • Helped develop the Newcomer Resource Centre at Sojourn House and the First Contact Project
  • Made presentations and raised public awareness at several local, national and international conferences and at World Refugee Day events


 

 

ExpandHousing and Homeless Services Network (HHSN)

The Housing and Homeless Services Network (HHSN) is a meeting of community groups and agency staff, interested citizens and representatives from various levels of government to share information about eviction prevention and services for homeless people. It is also an opportunity for groups to identify emerging issues and funding opportunities in the housing and homeless sectors.

This group meets every other month.

2017 HHSN Meeting Schedule

January 11
Room 310, Metro Hall
9:15-11:15 am
Agenda
Highlights
March 8
Room 308/309, Metro Hall
9:15-11:15 am
Agenda
Highlights
May 10
Room 308/309, Metro Hall
9:15-11:15 am
Agenda
Highlights
June 7
Room 308/309, Metro Hall
9:15-11:15 am
Agenda
Highlights

September 13
Room 310, Metro Hall
9:15-11:15 am
Agenda
Highlights

November 8
Room 308/309, Metro Hall
9:15-11:15 am
Agenda
Highlights

2016 HHSN Meeting Schedule

February 10
Cttee Room 4, City Hall
9:15-11:15 am
Agenda
Highlights
April 13
Metro Hall, room 303
9:15-11:15 am
Agenda
Highlights
June 8
Metro Hall, room 310
9:15-11:15 am
Agenda
Highlights
September 14
Metro Hall, room 309
9:15-11:15 am
Agenda
Highlights

November 9
Metro Hall, room 308/309
9:15-11:15 am
Agenda
Highlights

December 14
CANCELLED


 

 

 

 

Community Liaison Committees

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