City Clerk's Office
The mission of the City Clerk's Office is to build public trust and confidence in local government. We:
- Elect government by ensuring elections readiness and managing elections operations
- Make government work by managing government decision-making processes, supporting elected and accountability officials, providing protocol and official services and delivering provincially delegated services
- Promote open government by managing and storing records, enabling corporate information stewardship and openness, and delivering creative, printing and distribution services
Get the (open) data
The City of Toronto makes data it collects available to the public via toronto.ca/open. By offering data sets for others to use, the City supports unfiltered access to its information. Applications created using City data provide potential benefits for everyone. The goal over time is to offer all data allowable by law through toronto.ca/open.
Subscribe to Council and committee e-updates
Want to keep up with what's happening at Council and its committees? Need to know about meeting schedule changes? Subscribe to e-updates for the meetings that you need to know about. On average, subscribers can expect 3-5 emails per committee per meeting.
Our service standards
The City Clerk's Office is committed to providing services of the highest quality for all people.
Customer Service Standards
In each service area, we are committed to achieving the highest standards in terms of accuracy, timeliness, legislative compliance, accessibility, fairness and professionalism. Learn more.
Providing services to people with disabilities
We provide services in a way that respects the dignity and independence of people with disabilities. We give people with disabilities the same opportunity to access our services in the same place, and in a similar way as others. Learn more.
Complaints policy and procedure
We have procedures for receiving and handling complaints from people dissatisfied with service, actions or lack of action by a City Clerk's Office business unit or staff member. Submitted complaints are reviewed promptly and we make every effort to resolve them as quickly as possible. Learn more.