Information for Operators

Our Operators' page gives providers of early learning and child care programs access to funding opportunities, policies and guidelines, supports for children with special needs, online services, training and more.

What's New

ExpandBefore and After School Programs: Kindergarten - Grade 6

Recent regulatory changes have created a new duty for school boards to ensure that before and after school programs are provided where there is demand and viability, starting in September 2017. This duty applies to children in kindergarten to grade six. Policies and guidelines for school boards were released in January 2017.

Toronto Children's Services is working closely with school boards and consulting with operators to plan for these programs. More information will be available as the 2017-18 school year approaches.

ExpandBefore & After School Quality Assessment Measure

After two years of community consultation and development, we are pleased to share with you the revised Before & After School Early Learning and Care Assessment for Quality Improvement / Avant et Après l’École Évaluation des services de garde et d’apprentissagede la petite enfance aux fins d’amélioration de la qualité. The revised document better reflects the type of licensed before & after school programs we find across Toronto.

Effective 2017, this revised quality measure will also be used for Kindergarten Before & After School Programs. In previous years, the Preschool section of the Assessment for Quality Improvement (AQI) was used to assess these programs for quality.

Visit our Assessment for Quality Improvement page to view the program expectations for high quality child care.

ExpandEvery Child Belongs, Special Needs Resource - Service Request System, Oct 3, 2016

We are making requests for Special Needs Resource services quick and easy through Operator's Online Services.

By selecting the Special Needs – Service Request tab the child care program will be able to make a direct request for service from the assigned Special Needs Resource staff.

The request for service can be made for an individual consultation (child specific), program consultation, or training consultation in relation to special needs resource support.

If you need more information about how to navigate this system please see the Special Needs Resource Service Request System User Guide, watch the demonstration video or contact us at

ExpandRevised Procedure for Serious Occurrence Reporting - effective Oct 1, 2016

Effective October 1, 2016 licensed child care operators will no longer be required to report serious occurrences to the City of Toronto’s Serious Occurrence line. This streamlined reporting process aligns with the Child Care Early Years Act (CCEYA).

Effective August 29th, 2016 the CCEYA Serious Occurrence types changed.  The CCEYA guidelines can be found at

All Serious Occurrence reports will automatically be forwarded to Children's Services staff when entered into the Child Care Licensing System. District Consultants will follow up with operators as necessary.

City-funded Family Support programs, Summer Day Programs and After School Recreation and Care Programs (ARC) will continue to report Serious Incidents directly to Children's Services Incident line at 416-397-7359. Please direct any questions to your Children's Services Consultant.

ExpandOntario introduces new regulation to ban waitlist fees, effective Sep 1, 2016

Effective September 1, 2016  licensed child care centres and home child care agencies can no longer charge a fee or require a deposit to join a child care waitlist.

Licensed child care providers will also be required to:

  • develop a public waitlist policy that clearly explains how children on a waitlist are offered admission. 
  • ensure waitlist status is made available to families, in a manner that protects the confidentiality of their personal information.

Read the Province's news release.

ExpandAssessment for Quality Improvement receives scholarly endorsement

The scholarly journal,  Early Education and Development published an article in their June 2016 edition that commends the Toronto Children's Services' Assessment for Quality Improvement (AQI) tool as an accurate way to determine quality in early learning and child care settings. This endorsement makes the AQI the only peer-reviewed and validated improvement tool for child care developed in Canada. Read the article.

ExpandOnline Services update

October 2016 -  Requests for Special Needs Resource services now online

We have made requests for Special Needs Resource services quick and easy by going online. All you need to do is login in to your online services account and select the Special Needs – Service Request tab to make a direct request for service from your Special Needs Resource staff.  Learn more

July 2016  -  New menu
To provide child care operators with a more consistent and uniform experience, Toronto Children’s Services has updated its Online Services menu. Learn more

ExpandNew Regulations under the Child Care and Early Years Act and Education Act

On May 9, 2016, the Ministry of Education posted new regulations under the Child Care and Early Years Act and Education Act. These changes cover a number of areas, including licensing fees, serious occurrences, enforcement, before- and after-school programs, and new optional models for group sizes, age ranges and ratios. The new rules come into effect at varying dates. A letter highlighting some of the key changes was sent to the child care sector on May 18, 2016.

More information, including fact sheets, is available on the Ministry of Education website.

ExpandCity of Toronto Children's Services' video update for child care operators

Welcome to our spring 2016 Committee and Council video update. Get the latest scoop on: capital funding; the revised Child Care Design and Technical Guideline; school age programs; waitlist and subsidy numbers; our progress on the Child Care Funding Model and the Service Plan; proposed Provincial child care regulations; and changes to the delivery and management of family support programs. Note: since the production of this video, the Province has withdrawn its suggested regulations around group sizes and ratios, pending further public consultation.

ExpandCheck out the Webinars on Quality!

YouTube thumbnailTo help support the journey of quality improvement, a series of webinarssérie de webinaires has been created specifically for Frontline Educators, Operators and Boards of Directors. These tools are designed to support all centres and municipalities using the Assessment for Quality Improvement (AQI). This webinar series outlines the importance of quality early learning programs and how the AQI can be used as a resource to support quality. Watch out for our next series in the coming months!