Customer Service Standards

Information & Technology – Customer Service Standards

The Information & Technology Division (I&T) at the City of Toronto provides leadership for the planning, development and management of the City's information technology systems.

The City of Toronto's Information & Technology Division has the following customer service standards:

Service Standard:

99.95 per cent

Service standard:

99.5 per cent

Service standard:

99.95 per cent

Service standard:

Response within one business day

Service standard:

Response within one business day