Customer Service Standards

Information & Technology – Customer Service Standards

The Information & Technology Division (I&T) at the City of Toronto provides leadership for the planning, development and management of the City's information technology systems.

 

Corporate Service Standards


The City's corporate online, email and telephone service standards support the delivery of exceptional, equitable and accessible customer service.

 

The City of Toronto's Information & Technology Division has the following customer service standards:

Service Standard:

99.95 per cent

Service standard:

99.5 per cent

Service standard:

99.95 per cent

Service standard:

Response within one business day

Service standard:

Response within one business day