City divisions

311 Overview

Toronto's 311 system is the largest in North America to launch with end-to-end service integration. What this means is that many of the City's different work order systems effectively work together to bring improved service delivery to residents, visitors and businesses in Toronto. Another key component of the 311 system is the City's knowledge base. As of launch day, the knowledge base contained more than 15,000 answers to 13,800 questions.