Accessibility at the City of Toronto

2017 Consultations on Multi-Year Accessibility Plan

The City of Toronto is updating its multi-year Accessibility Plan and wants input from the public. The Accessibility Plan outlines the City's strategy to prevent and remove barriers, and meet requirements under the Standards of the Accessibility for Ontarians with Disabilities Act (AODA).

The City would like to understand the source of barriers faced by people with disabilities, and what we could do differently to reduce the impact of that barrier. All feedback is welcome from people with disabilities, and people without disabilities advocating on their behalf.

Individuals can participate by attending one of the following public consultation sessions at Civic Centres across the city (registration is required), or by completing the online survey . The survey takes about 10 minutes to complete and will be open until 5 p.m. on June 30, 2017.

Public consultations:


Monday, June 12, 6 - 8 p.m.

Metro Hall, 55 John Street (SE corner of King St. and John St.)

Room 308 & 309    

Register for the downtown consultation


Wednesday, June 14, 6 - 8 p.m.

Scarborough Civic Centre, 150 Borough Drive (McCowan Road and Ellesmere Road)

Committee Rooms 1 & 2

Register for the east consultation


Thursday June 22, 6 - 8 p.m.

Etobicoke Civic Centre, 399 The West Mall (SE corner of Burnhamthorpe Road and The West Mall)

Committee Rooms 1, 2 & 3

Register for the west consultation


Wednesday June 28, 6 - 8 p.m.

North York Civic Centre, 5100 Yonge Street (north of Sheppard Avenue)

Council Chambers and Committee Rooms 1, 3 & 4

Register for the north consultation

Each location has accessible facilities and washrooms. Please register in advance, and let us know if you require any accommodation at the event.

Please note that attendance is voluntary. Attendees will not receive remuneration or compensation for time or expenses.

Consultation Format

Each consultation will include:

  • an overview of the City's Accessibility Framework; and
  • the City's approach to identify barriers, and plan for their prevention and removal.
  • group discussion on key barriers


We will use the following four key accessibility barriers as themes for consultation and collecting feedback:

  1. Attitudinal Barriers
  2. Systemic Barriers (policies and procedures)
  3. Information, Communication and Technology Barriers
  4. Physical Barriers in Facilities and Public Spaces

For more information, please contact the City's Equity, Diversity and Human Rights office by email at, or by phone at 416-392-8592.