The City of Toronto and community partners would like your input into the development of the next version of the Toronto Seniors Strategy. The survey aims to improve City services and make Toronto a more age-friendly city. The survey is open until April 15, 2017.
The Long-Term Care Homes & Services Annual Quality Fair shines a spotlight on the division's quality improvement work and gives staff teams an opportunity to share their success with peers and external partners. Presentations included Leadership Rounds, Reducing Antipsychotic Medication Usage, Therapeutic Bathing, Refining the Dining Experience and Improving Resident Experience on Day of Admission. The People's Choice Award was given to the Seniors' Art Engagement Program, a partnership with the Art Gallery of Ontario (AGO).
The ninth annual Volunteer Youth Summit was held on Saturday, August 20, 2016 at the Art Gallery of Ontario (AGO), with 50 youth volunteers from all homes in attendance. It provided an excellent opportunity for the youth volunteers to come together as a united group, share the amazing initiatives they have been involved in at the homes, network with each other and also learn about the Youth Art Ambassador Program. The day was a huge success, thanks in large part to the AGO and two youth volunteers from Wesburn Manor, Kathy Huang and Victoria Li, who volunteered to help plan the event and did an amazing job!
As part of National Volunteer Week, Long-Term Care Homes & Services presented the Excellence in Volunteering Awards at City Hall to honour and recognize volunteers from 10 City-run long-term care homes and community programs. Honourees include individuals and groups who have been selected for demonstrating a Commitment to CARE (Compassion-Accountability-Respect-Excellence) ─ which are the core values of Toronto's Long-Term Care Homes & Services. Click to learn more about the recipients and volunteer program opportunities.
Approved by City Council in November, the Service Plan will guide the delivery of long-term care services provided in City-operated long-term care homes and to clients receiving services in the community. Existing work, research, published literature and stakeholder consultations were utilized to develop the priority areas:
- Deliver exemplary care and services through a continuum of care;
- Serve vulnerable individuals and respond to emerging community needs; and
- Lead advances in long-term care and support services to seniors.
The Council-approved plan allows LTCHS to proceed with the staged redevelopment of five long-term care homes to meet new design standards, explore affordable housing opportunities and advance the vision to be leaders in excellence and ground-breaking services for healthy aging. The Capital Renewal Plan promotes and preserves partnerships, responds to emerging community needs, serves vulnerable individuals and ensures residents will continue to receive excellent care and service, throughout redevelopment, in City-operated long-term care homes.
Seven Oaks received the Innovation and Excellence Workplace Quality Award from Ontario Association of Non-Profit Homes and Services for Seniors (OANHSS) for excellence in Infection, Prevention and Control Outbreak Management. Seven Oaks introduced an innovative program that employed several key strategies to prevent outbreaks, such as teamwork, early detection protocols, system analysis, visitor engagement, heightened vigilance and a training video for staff and other stakeholders.
The 2014 Excellence in Volunteering Awards were presented to outstanding volunteers who have given of their time, energy, skills and passion to enhance the lives of residents and clients of the City's long-term care homes. Their volunteer service includes support for a variety of programs, such as recreational programs, gift shops, cultural and religious activities, outings, fundraising and more.
Ontario Association of Non-Profit Homes and Services for Seniors (OANHSS) has awarded Long-Term Care Homes & Services with the 2012 Innovation and Excellence Workplace Quality Award, recognizing the practical and creative programs and strategies for fostering workplace excellence and for the engagement of program staff in reducing incidents resulting in musculoskeletal disorders.
Long-Term Care Homes & Services was recognized in the Human Rights, Equity and Diversity category with a City Manager's Award for creating the first lesbian, gay, bisexual and transgender toolkit; an effort to ensure that LGBT seniors living in the community would not face discrimination if they needed to enter a long-term care home.
City Council recognizes Long-Term Care Homes & Services for its high quality care and customer service innovations by acknowledging receipt of the national, Accreditation with Exemplary Standing and the provincial, Ontario Association of Non-Profit Homes and Services for Seniors (OANHSS) Innovation and Excellence Workplace Quality Award, noting Toronto seniors and those in need of long-term care are fortunate that the division are leaders in excellence.