311 is the largest, most exciting customer service improvement undertaken by the City of Toronto since amalgamation. 311 improves accessibility to non-emergency City services and information and increases the City's effectiveness in responding to public inquiries.
Phone within Toronto city limits: 311
Phone outside city limits: 416-392-CITY (2489)
(Can be used within Toronto if you can't reach 311.)
TTY customers: 416-338-0TTY (0889)
(For urgent matters, please call us. We are open 24/7.)
Always call 911 for emergencies.
Connect with us on Twitter @311toronto
Enter a question or keyword and find up-to-date answers about City services and programs.
Track your Service Request
Enter the reference number that you received from 311 (by phone or e-mail) and click "GO" to check the status of your service request.
You can also get status updates and additional information by calling 311.